Hi,
Our HubSpot account previously had a paid subscription with multicurrency enabled. Now we are on the free tools.
We’re experiencing the following issue: we cannot create a new product in the Product Library, because the creation form contains a required system field:
“Enter your product’s flat-rate unit price.” (Required)
This field is currently disabled (greyed out), so we cannot type any value into it, but HubSpot still requires it to be filled in order to save the product.
What we’ve already done:
- In Settings → Account defaults → Currency we can’t archive other currency and left only one Company currency.
- In Settings → Properties → Product properties we created our own numeric price property (currency format) and added it to the product creation form.
- The form shows our custom price field and we can fill it in, but we still cannot save the product, because the system “flat-rate unit price” field is empty and disabled.
It looks like a legacy / bug from the previous multicurrency setup after the downgrade: the system field remained Required, but became non-editable.
We kindly ask you to:
- Either re-enable this system field so that we can manually enter a value,
- Or remove its Required status / remove it from the product creation form, so we can rely on our own custom price property.
Portal ID: [ID]
Happy to provide screenshot.
Thank you!
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