# Cannot create Private Apps or Service Keys — 'Something went wrong' error (Super Admin)

**URL:** <https://community.hubspot.com/t/cannot-create-private-apps-or-service-keys-something-went-wrong-error-super-admin/161814>\
**Category:** APIs & Integrations\
**Tags:** api, free\
**Created:** [October 13, 2026, 12:43pm UTC](https://community.hubspot.com/t/cannot-create-private-apps-or-service-keys-something-went-wrong-error-super-admin/161814 "2026-10-13T12:43:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PopstarzOrders](https://avatars.discourse-cdn.com/v4/letter/p/96bed5/32.png) [@PopstarzOrders](https://community.hubspot.com/u/PopstarzOrders)\
**Post date:** [October 13, 2026, 12:43pm UTC](https://community.hubspot.com/t/cannot-create-private-apps-or-service-keys-something-went-wrong-error-super-admin/161814/1 "2026-10-13T12:43:32Z")

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Hi, I’m a Super Admin on portal 243341266 (free tools) and I cannot create any API credentials.

Creating a Private App (Settings \> Integrations \> Private Apps, shown as Legacy Apps) fails with “Something went wrong… Please try again or contact support.”

Creating a Service Key (Settings \> Integrations \> Service Keys, named “Popstarz Muse”, all 167 available scopes granted) fails identically: “Something went wrong while creating your service key. Please try again or contact support.”

This reproduces on mobile Safari and desktop Chrome (MacBook), and in a clean browser session — it is portal-side, not browser-related.

There is no support ticket channel on free tools (HubBot confirms community-only support), so I’m posting here. Can someone from HubSpot check the provisioning on portal 243341266? Private apps are documented as supported on free portals, so this looks like a backend defect.

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**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\
**Post date:** [October 13, 2026, 7:34pm UTC](https://community.hubspot.com/t/cannot-create-private-apps-or-service-keys-something-went-wrong-error-super-admin/161814/3 "2026-10-13T19:34:10Z")

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Hey @PopstarzOrders,

Thanks for sharing the steps you’ve already tried and the details on where it’s failing. In the meantime, these two docs cover the expected setup, so you can compare them against what you’re seeing:

- [Service keys](https://developers.hubspot.com/docs/apps/developer-platform/build-apps/authentication/account-service-keys)
- [Private apps overview](https://developers.hubspot.com/docs/apps/legacy-apps/private-apps/overview)

I’ve also sent you some next steps via DM (as this may require some more personal info)

Hope this helps!

Sam, Community Manager