# Cannot Create Account (Reset Account?)

**URL:** <https://community.hubspot.com/t/cannot-create-account-reset-account/117929>\
**Category:** CRM\
**Tags:** crm\
**Created:** [October 8, 2024, 7:29pm UTC](https://community.hubspot.com/t/cannot-create-account-reset-account/117929 "2024-10-08T19:29:09Z")\
**Posts on this page:** 1\
**Showing post:** 3

<div class="post-metadata">

**Author:** ![PolDiaz](https://avatars.discourse-cdn.com/v4/letter/p/91b2a8/32.png) [@PolDiaz](https://community.hubspot.com/u/PolDiaz)\
**Post date:** [October 9, 2024, 3:28pm UTC](https://community.hubspot.com/t/cannot-create-account-reset-account/117929/3 "2024-10-09T15:28:40Z")

</div>

Thanks for the response.

I went into that section, and like many others, I dont have access to that settings.

 ![PolDiaz_0-1728487622965.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/c/cbd53c6f844d4025791b8cec5c19407808322ff0.png)

So it always circles to square one. No one in our small company knowns who the admin or superadmin is. I will try one more time to contact someone at tech support. It’s just very inconvenient that we wanted to test this platform out… and we are testing 2 others, and we can even get started here.

---

_[View the full topic](https://community.hubspot.com/t/cannot-create-account-reset-account/117929)._