# Cannot create a directory profile

**URL:** <https://community.hubspot.com/t/cannot-create-a-directory-profile/111932>\
**Category:** HubSpot Academy Support\
**Created:** [July 15, 2024, 7:36am UTC](https://community.hubspot.com/t/cannot-create-a-directory-profile/111932 "2024-07-15T07:36:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MineLabzMC](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/minelabzmc/32/203256_2.png) [@MineLabzMC](https://community.hubspot.com/u/MineLabzMC)\
**Post date:** [July 15, 2024, 7:36am UTC](https://community.hubspot.com/t/cannot-create-a-directory-profile/111932/1 "2024-07-15T07:36:58Z")

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Hi, I completed my SEO course this morning and passed it, but got a message stating that the certificate could not be generated. Could someone please help me with this when they have a moment? Thanks!

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**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\
**Post date:** [July 16, 2024, 10:24pm UTC](https://community.hubspot.com/t/cannot-create-a-directory-profile/111932/2 "2024-07-16T22:24:33Z")

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Hello @MineLabzMC ,

Thank you for reaching out to the academy community page! I’m happy to help out with this. Our product team was able to resolve the issue on the backend. Are you still seeing this error?

Thank you!

Anissa