# Cannot connect my domain

**URL:** <https://community.hubspot.com/t/cannot-connect-my-domain/79751>\
**Category:** Blog, Website & Page Publishing\
**Tags:** free\
**Created:** [April 20, 2023, 3:11pm UTC](https://community.hubspot.com/t/cannot-connect-my-domain/79751 "2023-04-20T15:11:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ashley\_neu](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ashley_neu/32/82797_2.png) [@ashley\_neu](https://community.hubspot.com/u/ashley_neu)\
**Post date:** [April 20, 2023, 3:11pm UTC](https://community.hubspot.com/t/cannot-connect-my-domain/79751/1 "2023-04-20T15:11:13Z")

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I have a client that cannot connect to a domain due to error: This domain was added by another HubSpot customer.

Unfortunately, the old account it was connected to has been deleted and I cannot access it.

How can I disconnect the domain so I can use it?

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**Author:** ![Ben\_M](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ben_m/32/2679_2.png) [@Ben\_M](https://community.hubspot.com/u/Ben_M)\
**Post date:** [April 21, 2023, 12:57pm UTC](https://community.hubspot.com/t/cannot-connect-my-domain/79751/2 "2023-04-21T12:57:11Z")

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As your post is tagged free, I am not sure if there is a way around this. You could try reaching out to Sales to see if they can help you. Unfortunately this is user-to-user support so not much we can do for you as this is something Hubspot would need to resolve for you.

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**Author:** ![ashley\_neu](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ashley_neu/32/82797_2.png) [@ashley\_neu](https://community.hubspot.com/u/ashley_neu)\
**Post date:** [April 21, 2023, 6:22pm UTC](https://community.hubspot.com/t/cannot-connect-my-domain/79751/3 "2023-04-21T18:22:50Z")

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I did speak with HubSpot Sales and they said to post here like this user ([https://community.hubspot.com/t5/Account-Settings/Cannot-connect-to-domain-of-a-deleted-account/td-p/748366](https://community.hubspot.com/t5/Account-Settings/Cannot-connect-to-domain-of-a-deleted-account/td-p/748366))

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