# Cannot connect Google Apps account

**URL:** <https://community.hubspot.com/t/cannot-connect-google-apps-account/8417>\
**Category:** Sales Email\
**Created:** [April 6, 2018, 10:06pm UTC](https://community.hubspot.com/t/cannot-connect-google-apps-account/8417 "2018-04-06T22:06:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jnarowski](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnarowski/32/84083_2.png) [@jnarowski](https://community.hubspot.com/u/jnarowski)\
**Post date:** [April 6, 2018, 10:06pm UTC](https://community.hubspot.com/t/cannot-connect-google-apps-account/8417/1 "2018-04-06T22:06:03Z")

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I am trying to connect a google apps gmail account and I am just getting a generic error:

**“This account couldn’t be enabled. Please try again.”**

I have Imap enabled and have also ensured that all mail “show in IMAP” is checked.

My Hubspot ID is 4240785.

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<div class="post-metadata">

**Author:** ![Kapil\_Arora](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kapil_arora/32/12121_2.png) [@Kapil\_Arora](https://community.hubspot.com/u/Kapil_Arora)\
**Post date:** [April 7, 2018, 12:18pm UTC](https://community.hubspot.com/t/cannot-connect-google-apps-account/8417/2 "2018-04-07T12:18:03Z")

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Hi,

There is another thread available for the same problem. You can check the answer on this [thread (Discussion)](https://community.hubspot.com/t5/Gmail-Sales-Extension/Unable-to-connect-Gmail-account-quot-Sorry-this-account-can-t-be/td-p/18844).

Try out the mentioned steps there, and please let me know if you still face the problem. Also, feel free to text me if you need any other help.

Regards,

Kapil Arora ([www.transfunnel.com](http://www.transfunnel.com))

Hubspot Gold Partner

[kapil@transfunnel.com](mailto:kapil@transfunnel.com)

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<div class="post-metadata">

**Author:** ![NGC-224](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ngc-224/32/39641_2.png) [@NGC-224](https://community.hubspot.com/u/NGC-224)\
**Post date:** [April 17, 2018, 6:50am UTC](https://community.hubspot.com/t/cannot-connect-google-apps-account/8417/3 "2018-04-17T06:50:13Z")

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You need to create an app password - it doesn’t connect because you likely have two-factor authentication turned on.

I had the same problem as you, but using an app password that you create in your google account, you can make it connect.

Which doesn’t say it will work then. My inbox connects, and I even have the Hubspot markers on my emails in gmail - but it still doesn’t log any email and just doesn’t work.