# Cannot complete course **URL:** \ **Category:** Account & Settings\ **Tags:** free\ **Created:** [November 26, 2023, 9:31pm UTC](https://community.hubspot.com/t/cannot-complete-course/94786 "2023-11-26T21:31:12Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![NSingh21](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@NSingh21](https://community.hubspot.com/u/NSingh21)\ **Post date:** [November 26, 2023, 9:31pm UTC](https://community.hubspot.com/t/cannot-complete-course/94786/1 "2023-11-26T21:31:12Z")
Hello, I am trying to complete my course. but it is showing admin rights not there. I thought it was free certification course as it was written on thr first page. Can you help me with it? Thanks ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 27, 2023, 5:06am UTC](https://community.hubspot.com/t/cannot-complete-course/94786/2 "2023-11-27T05:06:48Z")
Hi @NSingh21, Which course are you trying to take? Can you share a screenshot of the error message? ---
**Author:** ![NSingh21](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@NSingh21](https://community.hubspot.com/u/NSingh21)\ **Post date:** [November 27, 2023, 7:37am UTC](https://community.hubspot.com/t/cannot-complete-course/94786/3 "2023-11-27T07:37:04Z")
[image: image.png] I thought it was free ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 27, 2023, 7:37am UTC](https://community.hubspot.com/t/cannot-complete-course/94786/4 "2023-11-27T07:37:46Z")
Hi @NSingh21, I’m not seeing an image – can you please upload it directly in the community? ---
**Author:** ![NSingh21](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@NSingh21](https://community.hubspot.com/u/NSingh21)\ **Post date:** [November 27, 2023, 10:27am UTC](https://community.hubspot.com/t/cannot-complete-course/94786/5 "2023-11-27T10:27:22Z")
![image.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/3/238f2653d663807b6c12cae7f6e24a3a7b3945fb.png) here you go Thanks! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 27, 2023, 10:36am UTC](https://community.hubspot.com/t/cannot-complete-course/94786/6 "2023-11-27T10:36:12Z")
Hi @NSingh21, Which HubSpot subscription level are you on? ---
**Author:** ![NSingh21](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@NSingh21](https://community.hubspot.com/u/NSingh21)\ **Post date:** [November 27, 2023, 11:26am UTC](https://community.hubspot.com/t/cannot-complete-course/94786/7 "2023-11-27T11:26:04Z")
I am doing a course because it said certification was free. I have already finished the course but i am waiting to give the final exam and practical exam . ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 27, 2023, 11:30am UTC](https://community.hubspot.com/t/cannot-complete-course/94786/8 "2023-11-27T11:30:59Z")
Hi @NSingh21, Some practical exercises require a certain subscription level. Which subscription level are you on? If you have finished the course content for free, it was apparently free. I can see how you find it misleading that completing the course requires access to certain products – that’s how HubSpot chooses to communicate about these courses. ---
**Author:** ![NSingh21](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@NSingh21](https://community.hubspot.com/u/NSingh21)\ **Post date:** [November 27, 2023, 2:41pm UTC](https://community.hubspot.com/t/cannot-complete-course/94786/9 "2023-11-27T14:41:06Z")
Hi katstenkoehler, I understand that but i cannot get my certificate as long as i don’t complete my practicals. And for completing the practicals i have to pay. I saw it was a free certification course so opted for it. I was wondering how will i get the certificate for free if i have to subscribe for practical exam. Regards, Nishant ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 27, 2023, 2:45pm UTC](https://community.hubspot.com/t/cannot-complete-course/94786/10 "2023-11-27T14:45:08Z")
Hi @NSingh21, If the certification requires you to have access to a certain tool, you cannot get the certification. Unfortunately, there isn’t any working around that. Don’t shoot the messenger. ---
**Author:** ![NSingh21](https://avatars.discourse-cdn.com/v4/letter/n/ed8c4c/32.png) [@NSingh21](https://community.hubspot.com/u/NSingh21)\ **Post date:** [November 27, 2023, 3:08pm UTC](https://community.hubspot.com/t/cannot-complete-course/94786/11 "2023-11-27T15:08:04Z")
Hello, I failed in one test and i tried doing it again that’s when they were asking. How is it different?