# Cannot ad more user on Hubspot **URL:** \ **Category:** Account & Settings\ **Tags:** free\ **Created:** [November 17, 2020, 9:50am UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082 "2020-11-17T09:50:59Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![ClementBai](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/clementbai/32/35926_2.png) [@ClementBai](https://community.hubspot.com/u/ClementBai)\ **Post date:** [November 17, 2020, 9:50am UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/1 "2020-11-17T09:50:59Z")
Cannot ad more invitaiton to ad more user on Hubspot free version Can someone help? (it work before, I know how to ad a new user) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 17, 2020, 9:57am UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/2 "2020-11-17T09:57:05Z")
Hi @ClementBai, The free CRM has [no user limit](https://www.hubspot.com/pricing/crm), purely from a license standpoint, you should be able to add more users. Could you confirm that your [permissions](https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide) allow you to add new users? If you’re not the super admin in your portal, could you reach out and check? (_Account Acess_ \> _Add and edit user_s needed) Hope this helps! ---
**Author:** ![ClementBai](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/clementbai/32/35926_2.png) [@ClementBai](https://community.hubspot.com/u/ClementBai)\ **Post date:** [November 17, 2020, 10:01am UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/3 "2020-11-17T10:01:59Z")
Thanks for the info, but this doesn’t solve the problem. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 17, 2020, 10:27am UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/4 "2020-11-17T10:27:01Z")
Hi @ClementBai, can you share more information on what is not working? Do you not see the option to add more users? Can you confirm that you have the permissions needed? Can you send the invitation but it is not received by the to-be user? ---
**Author:** ![ClementBai](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/clementbai/32/35926_2.png) [@ClementBai](https://community.hubspot.com/u/ClementBai)\ **Post date:** [November 17, 2020, 10:56am UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/5 "2020-11-17T10:56:24Z")
Hi, Here is more info: [Vidyard Recording](https://share.vidyard.com/watch/Ww3tcQp7siFsvL4hzZn4kE)? Thanks again for your help 🙂 ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 17, 2020, 11:04am UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/6 "2020-11-17T11:04:50Z")
Thanks @ClementBai! In your recording, both users are created – so far so good. When you say “it doesn’t work”, do you mean that the new user does not receive the invitation email? If that’s the case, could you try the steps explained [here](https://community.hubspot.com/t5/Account-Settings/New-user-not-receiving-welcome-email-PLEASE-READ-BEFORE-POSTING/m-p/260034)? ---
**Author:** ![ClementBai](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/clementbai/32/35926_2.png) [@ClementBai](https://community.hubspot.com/u/ClementBai)\ **Post date:** [November 17, 2020, 11:16am UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/7 "2020-11-17T11:16:44Z")
Yes the user doesn’t receive the invitation. Just did what the article said. I can create the user, but he don’t receive the invitation 😞 ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 17, 2020, 12:46pm UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/8 "2020-11-17T12:46:03Z")
Hi @ClementBai, if you’re still stuck, please follow the steps at the end of that post: share the email address, portal number and exact step in [this thread](https://community.hubspot.com/t5/Account-Settings/New-user-not-receiving-welcome-email-PLEASE-READ-BEFORE-POSTING/m-p/260034). Best regards! ---
**Author:** ![ClementBai](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/clementbai/32/35926_2.png) [@ClementBai](https://community.hubspot.com/u/ClementBai)\ **Post date:** [November 17, 2020, 12:58pm UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/9 "2020-11-17T12:58:21Z")
I already did it, doesn’t work 😞 ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [November 17, 2020, 1:03pm UTC](https://community.hubspot.com/t/cannot-ad-more-user-on-hubspot/28082/10 "2020-11-17T13:03:02Z")
Hi @ClementBai, You seem to have missed a part of my previous post. Please make sure to read the instructions carefully. If you’re still experience the issue after going through **all** **suggestions** in [this post](https://community.hubspot.com/t5/Account-Settings/New-user-not-receiving-welcome-email-PLEASE-READ-BEFORE-POSTING/m-p/260034), you need to **post a comment** in [the same thread](https://community.hubspot.com/t5/Account-Settings/New-user-not-receiving-welcome-email-PLEASE-READ-BEFORE-POSTING/m-p/260034) and share the email address, portal number and step where the problem occurs. Best regards