# Cannot access Solutions Directory profile after completing Inbound certification **URL:** \ **Category:** HubSpot Academy Support\ **Tags:** professional\ **Created:** [July 10, 2026, 4:58pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673 "2026-07-10T16:58:26Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Reactive](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@Reactive](https://community.hubspot.com/u/Reactive)\ **Post date:** [July 10, 2026, 4:58pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/1 "2026-07-10T16:58:26Z")
Hi, I’ve completed the Inbound certification in this HubSpot account, and the certification belongs to Andrew Cox. My agency is Reactive and based on HubSpot’s documentation, an Inbound-certified agency should be able to create a public Solutions Directory profile via Partner \> Directory Profile. However, I can’t find Partner \> Directory Profile anywhere in this account, even though this is the only HubSpot account I use and the certification is completed here. I want to create a Solutions Directory listing for Reactive. As I was promised before I started with the certificate. ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [July 10, 2026, 7:21pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/3 "2026-07-10T19:21:58Z")
Hey @Reactive, Thanks for posting in the Community! Would you mind linking me directly to the HubSpot documentation mentioned in your inquiry that outlines an Inbound-certified agency should be able to create a public Solutions Directory profile via Partner \> Directory Profile once completed? I’m happy to review to see what we can find! Shane, Senior Community Moderator ---
**Author:** ![Reactive](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@Reactive](https://community.hubspot.com/u/Reactive)\ **Post date:** [July 13, 2026, 10:41am UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/4 "2026-07-13T10:41:48Z")
Hi Shane, this is the doc I was referencing: [Create a HubSpot Solutions Directory profile](https://knowledge.hubspot.com/partner-tools/create-and-add-your-partner-profile-to-the-solutions-directory). It says that if we are Inbound Certified can create a public Solutions Directory profile via **Partner \> Directory Profile**. I finished the certificate, but I cant create a directory. Happy to send you certificate to confirm. ---
**Author:** ![Reactive](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@Reactive](https://community.hubspot.com/u/Reactive)\ **Post date:** [July 13, 2026, 10:43am UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/5 "2026-07-13T10:43:45Z")
Thanks Shane, this is the doc I was referencing: [Create a HubSpot Solutions Directory profile](https://knowledge.hubspot.com/partner-tools/create-and-add-your-partner-profile-to-the-solutions-directory). It says that if we are Inbound Certified can create a public Solutions Directory profile via **Partner \> Directory Profile**. I finished the certificate last week but I cant create our directory profile. Happy to send you the certificate to confirm. Thanks. ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [July 13, 2026, 4:04pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/6 "2026-07-13T16:04:58Z")
Hey @Reactive, Thanks so much for this context! I’m tagging in @APernell from our Academy team for some deeper context here. Shane, Senior Community Moderator ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [July 13, 2026, 5:50pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/7 "2026-07-13T17:50:43Z")
@Reactive do you mind sharing your HubID? I am not pulling a partner portal based off your email unfortunately ---
**Author:** ![Reactive](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@Reactive](https://community.hubspot.com/u/Reactive)\ **Post date:** [July 14, 2026, 7:57am UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/8 "2026-07-14T07:57:50Z")
Hi, our hub ID is: \*\*148782845 \*\* And here you can see that we passed the inbound certificate. ![Screenshot 2026-07-13 at 11.34.46](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/a/2a95d3c73b6480de3d23103257a00bfe6608b3e5.png) ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [July 14, 2026, 4:10pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/9 "2026-07-14T16:10:12Z")
Hey @Reactive, Thanks for posting this! Re-tagging @APernell for visibility. Shane, Senior Community Moderator ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [July 14, 2026, 4:12pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/10 "2026-07-14T16:12:06Z")
@Reactive Thank you. The **[HubSpot Solutions Directory](http://ecosystem.hubspot.com/marketplace)**, will only show to HubSpot **Solutions Partner** and unfortunately this is not a partner account which is why it will not be available in this portal. Thank you! The Academy team ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [July 17, 2026, 8:22pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/11 "2026-07-17T20:22:20Z")
Automatically bumped on July 17, 2026, 8:22pm UTC ---
**Author:** ![Reactive](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@Reactive](https://community.hubspot.com/u/Reactive)\ **Post date:** [July 21, 2026, 3:11pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/12 "2026-07-21T15:11:02Z")
Hi, thank you for your reply. On your website here: [Create a HubSpot Solutions Directory profile](https://knowledge.hubspot.com/partner-tools/create-and-add-your-partner-profile-to-the-solutions-directory) Member of HubSpot’s Solutions Partner Program or an **agency that’s Inbound Certified** , you can create a profile with your company information to share publicly on HubSpot’s **[Solutions Directory](https://ecosystem.hubspot.com/marketplace/solutions)**. That is the reason we spend hours completing the Inbound Certificate. In this case, your website is quite misleading. I also asked the chatbot to make sure I was not completing the certificate for no reason (please see the attached screenshot), and it confirmed that if I completed the Inbound Certificate, I would receive access to the Directory. Based on this information, I spent time completing the certificate, so I would appreciate clarification on this matter. ![Screenshot 2026-06-30 at 11.18.02](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/3/930879e6f0768372aa380fa736070259145d3e55.png) ---
**Author:** ![Reactive](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@Reactive](https://community.hubspot.com/u/Reactive)\ **Post date:** [July 28, 2026, 3:43pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/13 "2026-07-28T15:43:37Z")
Hi, could someone clarify this for me? It feels like I may have been misled. ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [July 28, 2026, 10:59pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/14 "2026-07-28T22:59:33Z")
Hey @Reactive, I’ve escalated this internally to get better insight on what is required for an agency to be considered Inbound certified. I’ll be sure to provide you update(s) as I receieve them! Shane, Senior Community Moderator ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [August 4, 2026, 7:21pm UTC](https://community.hubspot.com/t/cannot-access-solutions-directory-profile-after-completing-inbound-certification/152673/15 "2026-08-04T19:21:59Z")
Hey @Reactive, Thank you so much for your patience here! I’ve been working with @APernell, as well as our internal team, to clarify the expectations here. The team has confirmed that at this time, only partner accounts can create a directory profile. Given that the [language in our knowledge base article](https://knowledge.hubspot.com/partner-tools/create-and-add-your-partner-profile-to-the-solutions-directory?_gl=1*13xjo8e*_gcl_aw*R0NMLjE3ODU4NjI5OTIuQ2owS0NRandtOGJUQmhEV0FSSXNBQzlIaThtdE9hTThuVXA1UjFwMnRfbURua3RCeW85WkUzVk9veHlnc0FfUURGVTZjY09fQ2VzNnlsMGFBaUU4RUFMd193Y0I.*_gcl_au*MTU2NTAzNjcyNS4xNzg1ODYyOTky*FPAU*MTU2NTAzNjcyNS4xNzg1ODYyOTky*_ga*NTgxMTAwNTY0LjE3ODU3ODk3NTY.*_ga_LXTM6CQ0XK*czE3ODU4NjcxNjkkbzUkZzEkdDE3ODU4Njg3MTEkajExJGwwJGgw#:~:text=If%20you%27re%20a%20member%20of%20HubSpot%27s%20Solutions%20Partner%20Program%20or%20an%20agency%20that%27s%20Inbound%20Certified%2C%20you%C2%A0can%20create%20a%20profile%20with%20your%20company%20information%20to%20share%20publicly%20on%20HubSpot%27s%20Solutions%20Directory.) is misleading, I’ve submitted an internal request for this to be updated to avoid confusion in the future. I’d like to sincerely apologize for the misinformation, and thank you for bringing this to attention. We appreciate all of your hard work, as well as your patience! Shane, Senior Community Moderator