# Cannot Access Hubspot - Email is inactive

**URL:** <https://community.hubspot.com/t/cannot-access-hubspot-email-is-inactive/99162>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [January 31, 2024, 10:54pm UTC](https://community.hubspot.com/t/cannot-access-hubspot-email-is-inactive/99162 "2024-01-31T22:54:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![morelife](https://avatars.discourse-cdn.com/v4/letter/m/bc8723/32.png) [@morelife](https://community.hubspot.com/u/morelife)\
**Post date:** [January 31, 2024, 10:54pm UTC](https://community.hubspot.com/t/cannot-access-hubspot-email-is-inactive/99162/1 "2024-01-31T22:54:21Z")

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## The email address being used for my other Hubspot login is no longer accessible as it is inactive. I can’t log into HubSpot to change it. Then the code gets sent to an email we don’t have access to. I would like to change the login email to a current active one. I am still logged into that account via my iPhone Hubspot App but I don’t see an option in there to change email address. Please advise.

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**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [February 1, 2024, 4:15am UTC](https://community.hubspot.com/t/cannot-access-hubspot-email-is-inactive/99162/2 "2024-02-01T04:15:30Z")

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Hi @morelife,

I understand your situation. Since you are still logged into the account via the iPhone HubSpot App, try accessing HubSpot through a web browser on a computer. From there, go to your account settings. Look for an option to update your email address or contact information. If you’re unable to change it directly reach out to support, explain the situation, providing details of your account. They should be able to assist you.

Let me know if you have any follow-up questions.  
If my post was helpful in addressing your query, Support the community by indicating it as the solution.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 1, 2024, 5:36am UTC](https://community.hubspot.com/t/cannot-access-hubspot-email-is-inactive/99162/3 "2024-02-01T05:36:38Z")

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Hi @morelife,

If you’re still logged in, you can try two things:

- Follow these steps to change your email address: [Change your HubSpot user's email address](https://knowledge.hubspot.com/account-management/how-do-i-change-the-email-address-of-a-user)
- If you’re on a paid subscription, reach out to HubSpot customer support: [https://help.hubspot.com/](https://help.hubspot.com/)

If these two are not an option, please submit the form at the end of this article and someone will be in touch: [Log in to HubSpot](https://knowledge.hubspot.com/account/why-can-t-i-log-into-hubspot#login-form)

Best regards!

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**Author:** ![Lucila-Andimol](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lucila-andimol/32/69276_2.png) [@Lucila-Andimol](https://community.hubspot.com/u/Lucila-Andimol)\
**Post date:** [February 1, 2024, 11:37am UTC](https://community.hubspot.com/t/cannot-access-hubspot-email-is-inactive/99162/4 "2024-02-01T11:37:15Z")

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Hey @morelife

if you are talking about a Free account

if you haven’t access or been active in the account for more than 120 days

the account is probably deleted and cannot be recovered.

Check out this article [Recover your inactive HubSpot account](https://knowledge.hubspot.com/account-management/recover-your-inactive-hubspot-account)

Hope this helps