# Cannot access certificate

**URL:** <https://community.hubspot.com/t/cannot-access-certificate/9988>\
**Category:** HubSpot Academy Support\
**Created:** [August 28, 2018, 5:27pm UTC](https://community.hubspot.com/t/cannot-access-certificate/9988 "2018-08-28T17:27:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JessicaJo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jessicajo/32/88643_2.png) [@JessicaJo](https://community.hubspot.com/u/JessicaJo)\
**Post date:** [August 28, 2018, 5:27pm UTC](https://community.hubspot.com/t/cannot-access-certificate/9988/1 "2018-08-28T17:27:18Z")

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I received the inbound certification in January, and the account was through my old job. I can’t get access to my certificate number now because the company deleted my email that was associated with my Hubspot account. I have the PDF version of it, but there is no number or URL to add to LinkedIn. Is there another way to get the number?

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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [September 7, 2018, 1:39pm UTC](https://community.hubspot.com/t/cannot-access-certificate/9988/2 "2018-09-07T13:39:02Z")

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Hi @JessicaJo,

If you have the email address that your certificate was associated with and the new email addess, then we can switch the certification for you.

Thanks,  
Jenny