# Cancelling Tasks versus Closing

**URL:** <https://community.hubspot.com/t/cancelling-tasks-versus-closing/45827>\
**Category:** HubSpot Ideas\
**Tags:** reports, tasks\
**Created:** [October 22, 2021, 4:30pm UTC](https://community.hubspot.com/t/cancelling-tasks-versus-closing/45827 "2021-10-22T16:30:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MherfelPCN](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mherfelpcn/32/99730_2.png) [@MherfelPCN](https://community.hubspot.com/u/MherfelPCN)\
**Post date:** [October 22, 2021, 4:30pm UTC](https://community.hubspot.com/t/cancelling-tasks-versus-closing/45827/1 "2021-10-22T16:30:10Z")

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It would be great to have an option for tasks to cancel versus close. Sometimes our Sales teams aren’t able to get to all of the assigned tasks for mutliple reasons. It would be helpful to have the option to cancel versus just delete/close.

We want to be able to track what’s NOT getting done along with what is. This helps our management team determine if we need more staff, an employee needs more training, we have too many things on one person’s plate, etc. Ideally we would love reporting to let us know what we “lost out of on” to have a better overall picture.

We previouslly used Microsoft Navison ToDo’s and it had this feature which really helped. Since switching to HubSpot, we have lost that data and tracking.

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**Author:** ![SRausch](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@SRausch](https://community.hubspot.com/u/SRausch)\
**Post date:** [January 4, 2023, 2:19pm UTC](https://community.hubspot.com/t/cancelling-tasks-versus-closing/45827/2 "2023-01-04T14:19:39Z")

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Absolutely, this would be great. I don’t recall offhand what CRM we used at NW Mutual, but it allowed for canceling tasks. As noted above, it provides space to input more details/history.

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**Author:** ![ki392](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ki392/32/79091_2.png) [@ki392](https://community.hubspot.com/u/ki392)\
**Post date:** [October 14, 2026, 8:41pm UTC](https://community.hubspot.com/t/cancelling-tasks-versus-closing/45827/4 "2026-10-14T20:41:35Z")

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This is crazy that we can’t do this. I don’t want to delete all tasks that I didn’t get to. I want to see that I didn’t get to it. This is basic functionality that we need!

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**Author:** ![MarkMiller](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/markmiller/32/81966_2.png) [@MarkMiller](https://community.hubspot.com/u/MarkMiller)\
**Post date:** [October 19, 2026, 9:09pm UTC](https://community.hubspot.com/t/cancelling-tasks-versus-closing/45827/5 "2026-10-19T21:09:10Z")

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Hi! My name is Mark, and I’m a Product Manager at HubSpot. You can now customize the Task Stage property. I’d suggest creating a custom stage called “Cancelled”.

 ![Screenshot 2026-10-19 at 2.08.25 PM](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/0/002728e3d9f40838bb804d4c4b4e8e2f8d4af981.webp)