# Cancelling an active subscription via API **URL:** \ **Category:** Commerce Tools\ **Tags:** recurring-payments\ **Created:** [June 10, 2025, 2:46pm UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239 "2025-06-10T14:46:57Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![LisleBuckley](https://avatars.discourse-cdn.com/v4/letter/l/87869e/32.png) [@LisleBuckley](https://community.hubspot.com/u/LisleBuckley)\ **Post date:** [June 10, 2025, 2:46pm UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/1 "2025-06-10T14:46:57Z")
Hi, Developers! I am running into a logic loop that is preventing me from canceling an active subscription via api. For context here is my current setup: - Customer Payment Subscription is created via embedded payment link in my SaaS app. - Credit card information is stored so that we can charge customers on a monthly bases (example subscription $10.00 / month) - I am currently enrolled in this beta: [Product Updates](https://app.hubspot.com/product-updates/45051528/in-beta?query=sub&rollout=206901) - I currently have these permissions in my private app: crm.objects.subscriptions.write crm.schemas.subscriptions.write crm.objects.subscriptions.read crm.schemas.subscriptions.read crm.schemas.commercepayments.read crm.objects.commercepayments.read Along with deals, contacts, orders, line items and more. - The turn off invoices display is turned on: _ **D** __ **isplay option to turn off invoices inside the create subscription tool** _ _When on, an option will appear that allows you to decide whether or not invoices should be created for the subscription. Typically used to record subscriptions managed outside of HubSpot._ The issue I am running into is the following. There is a logic loop that prevents me from modifying the subscription while hs\_invoice\_creation is turned on. Error Message: Property update for hs\_status not allowed for subscriptions with invoice creation enabled When I try to change the hs\_invoice\_creation via api I get this messge: Error Message: Property update for hs\_invoice\_creation not allowed for subscriptions with invoice creation enabled When I try to bypass all of this by deleting (definitely not my preferred solution): Error Message: Deleting CRM subscription with hs\_invoice\_creation=on is not allowed unless status is expired or canceled Can someone please let me know if there is a way to break this logic loop? Best, Lisle ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [June 11, 2025, 5:59pm UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/2 "2025-06-11T17:59:58Z")
Hey, @LisleBuckley 👋 I’d suggest submitting this to the [**Developer Feedback form**](https://developers.hubspot.com/feedback?_gl=1*1xt6cte*_ga*MTA5MzMzMzU0OC4xNzQ5NTkxMDU1*_ga_LXTM6CQ0XK*czE3NDk2NTAwMzMkbzUkZzEkdDE3NDk2NjQ3NTEkajUxJGwwJGgw). While it is not a direct support form, it will get this issue on to the Developer and Product teams more directly. — Jaycee ---
**Author:** ![ArjanVerma](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@ArjanVerma](https://community.hubspot.com/u/ArjanVerma)\ **Post date:** [July 22, 2025, 9:17am UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/3 "2025-07-22T09:17:42Z")
Hi @LisleBuckley [@Jaycee\_Lewis](https://community.hubspot.com/t5/user/viewprofilepage/user-id/127074) I am having the same issue. How can I cancel a subscription via the API which has invoicing enabled? Any updates on this issue? Best regards Arjan ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [July 22, 2025, 10:48am UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/4 "2025-07-22T10:48:29Z")
Hi @ArjanVerma and welcome, we are so glad to have you here! Thanks for asking the HubSpot Community! Here is an article on the topic, for information: “[Edit subscriptions billed in HubSpot](https://knowledge.hubspot.com/subscriptions/edit-subscriptions)”. There is a workaround from @GLePage on this post “[Cancel User Payment Subscription from external app](https://community.hubspot.com/t5/APIs-Integrations/Cancel-User-Payment-Subscription-from-external-app/td-p/976227#M77456)” that you may want to look at. Also, I’ve noticed a similar idea already present in our Ideas Forum: [Allow Payment Subscriptions To Be Cancelled Using Workflows](https://community.hubspot.com/t5/HubSpot-Ideas/Allow-Payment-Subscriptions-To-Be-Cancelled-Using-Workflows/idi-p/939275). To contribute, you can upvote the existing idea and share more details about your specific use case in the comments. I have added my vote. I’d love to ask our Top Experts: Hi [@sylvain\_tirreau](https://community.hubspot.com/t5/user/viewprofilepage/user-id/601366) and @Anton can you think of other workarounds to help @ArjanVerma, please? Thanks so much in advance for your help! Have a great day! Bérangère ---
**Author:** ![ArjanVerma](https://avatars.discourse-cdn.com/v4/letter/a/97f17d/32.png) [@ArjanVerma](https://community.hubspot.com/u/ArjanVerma)\ **Post date:** [July 22, 2025, 11:58am UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/5 "2025-07-22T11:58:31Z")
Thanks for the reply [@BérangèreL](https://community.hubspot.com/t5/user/viewprofilepage/user-id/230185) Unfortunately, I cannot use workflows. I tried using the DELETE function from the API, but I get the error message that for invoice based subscriptions I am not able to delete the subscription. Invoicing is an important feature that we need. Since the user can start the subscription itself, by the payment link I think it is crucial to be able to manage the subscription. Like pausing or at least cancelling is very important. Any additional information on this? ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [July 28, 2025, 3:40pm UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/6 "2025-07-28T15:40:19Z")
Hi @ArjanVerma, thanks for getting back to me. I understand how important this feature is for you, in that case I recommend to upvote the Idea I shared in previous comments and to share this[via the HubSpot Developer Feedback form](https://developers.hubspot.com/feedback) so that the right Team can review this. Thanks for your contribution! Bérangère ---
**Author:** ![Floydmarks](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/floydmarks/32/209642_2.png) [@Floydmarks](https://community.hubspot.com/u/Floydmarks)\ **Post date:** [September 16, 2025, 6:38am UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/7 "2025-09-16T06:38:56Z")
I’ve hit the same loop with hs\_invoice\_creation enabled. Right now, HubSpot doesn’t let you directly flip hs\_status or hs\_invoice\_creation once invoices are tied to the subscription. The workaround that worked for me was: Cancel the subscription via Commerce API endpoints instead of directly updating hs\_status. If cancellation fails, mark the subscription inactive through the associated payment object, then retry. In some cases, support had to manually unlock the subscription on their end — worth opening a ticket if neither of the above works. ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [September 16, 2025, 8:33pm UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/8 "2025-09-16T20:33:40Z")
Hey, @Floydmarks 👋 thank you for sharing your work around. If you or @LisleBuckley @ArjanVerma haven’t submitted this unexpected API behaviour to the [**developer feedback form**](https://developers.hubspot.com/feedback?_gl=1*1ocaek1*_gcl_au*MTc3MDQzMzk3MS4xNzU4MDU0MDU0*FPAU*MTc3MDQzMzk3MS4xNzU4MDU0MDU0*_ga*MTQ1NjU4MDc1NS4xNzU4MDU0MDU0*_ga_LXTM6CQ0XK*czE3NTgwNTQwNTMkbzEkZzEkdDE3NTgwNTQ3OTMkajU0JGwwJGgw*_fplc*a3lBNUclMkY3Z2ozVk14eGhEUG9ZMlptZWZ0blpSdWVJZFgySEZLNEY2R3A0cXlBTVh0ZlJPWlRLJTJGZGN6TzQyODNvSiUyQnUlMkI1WmxoTGtKc0E3ZHQzJTJCMmpnWVROU3ZDQkdneFF5YkhIbDlhdnpaenlMbXlDcFgydmNKV1dNU2tVdyUzRCUzRA..), please consider it. It is not a support form, but it is the best way to get developer-related feedback to correct internal teams. — Jaycee ---
**Author:** ![JLagorio](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@JLagorio](https://community.hubspot.com/u/JLagorio)\ **Post date:** [October 3, 2025, 8:02pm UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/9 "2025-10-03T20:02:48Z")
Which endpoint are you referring to? ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [October 3, 2025, 8:13pm UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/10 "2025-10-03T20:13:23Z")
Hey @JLagorio - thanks for following up here! To clarify - are you requesting this information from @LisleBuckley? Shane, Senior Community Moderator ---
**Author:** ![JLagorio](https://avatars.discourse-cdn.com/v4/letter/j/3e96dc/32.png) [@JLagorio](https://community.hubspot.com/u/JLagorio)\ **Post date:** [October 4, 2025, 2:33pm UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/11 "2025-10-04T14:33:53Z")
Hi! No, sorry, I was trying to respond to the comment below. Floydmarks I’ve hit the same loop with hs\_invoice\_creation enabled. Right now, HubSpot doesn’t let you directly flip hs\_status or hs\_invoice\_creation once invoices are tied to the subscription. The workaround that worked for me was: Cancel the subscription via Commerce API endpoints instead of directly updating hs\_status. If cancellation fails, mark the subscription inactive through the associated payment object, then retry. In some cases, support had to manually unlock the subscription on their end — worth opening a ticket if neither of the above works. ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [October 6, 2025, 5:58pm UTC](https://community.hubspot.com/t/cancelling-an-active-subscription-via-api/134239/12 "2025-10-06T17:58:12Z")
Hey @JLagorio - thanks for clarifying! Tagging in @Floydmarks here to see if they have any insight on this request! Shane, Senior Community Moderator