We have a ticketing form where users submit tickets via form. One pipeline we need to add an inbox to it so users can communicate with the team and emails are logged in the ticket. Is it possible to add a team inbox associated to this pipeline without changing the setup of the form?
Hi @cclark2,
Yes, conversations inboxes support multiple incoming channels: Connect an email account to the conversations inbox
See for example here:
Depending on the status of your portal, you might not see these options and might be redirected to the help desk experience.
Best regards