Can we use Available toggle in the inbox section as a trigger or criteria in a worflow?

[Himalaya1997]

I need to give ticket to the user who has available toggle on in the inblox section. Is there any way I can it in a workflow?

[karstenkoehler]

Hi @Himalaya1997,

No, the availability of a user can currently not be referenced in a ticket-based or conversations-based workflow.

Best regards