# Can we programmatically create “Reply Recommendations” in Help Desk, or only COMMENTS/MESSAGES?

**URL:** <https://community.hubspot.com/t/can-we-programmatically-create-reply-recommendations-in-help-desk-or-only-comments-messages/139858>\
**Category:** APIs & Integrations\
**Tags:** professional\
**Created:** [September 22, 2025, 6:59am UTC](https://community.hubspot.com/t/can-we-programmatically-create-reply-recommendations-in-help-desk-or-only-comments-messages/139858 "2025-09-22T06:59:21Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RedYellowBlue](https://avatars.discourse-cdn.com/v4/letter/r/c2a13f/32.png) [@RedYellowBlue](https://community.hubspot.com/u/RedYellowBlue)\
**Post date:** [September 22, 2025, 6:59am UTC](https://community.hubspot.com/t/can-we-programmatically-create-reply-recommendations-in-help-desk-or-only-comments-messages/139858/1 "2025-09-22T06:59:21Z")

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I’m automating triage on new conversations (Conversation-based workflow, filtered by Inbox). I want to inject an AI-generated Reply Recommendation into the agent view — the same UI panel that shows “Reply Recommendation from Customer Agent”.

What I’ve tried so far:

Private App with conversations.read + conversations.write.

Workflow → Custom coded action posts to:

POST /conversations/v3/conversations/threads/{threadId}/messages  
Payload with type: “COMMENT” works (internal note displays fine).

Listing thread messages shows only these type values on my portal:  
MESSAGE, COMMENT, ASSIGNMENT, THREAD\_STATUS\_CHANGE.

Ask:  
Is there a public, supported way to create a “Reply Recommendation” object via API (or a message subtype/metadata that makes the UI render it as a Reply Recommendation)? Or is the current/only supported approach to mimic this with a COMMENT prefixed “AI suggestion: …”?

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**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\
**Post date:** [September 22, 2025, 8:46pm UTC](https://community.hubspot.com/t/can-we-programmatically-create-reply-recommendations-in-help-desk-or-only-comments-messages/139858/2 "2025-09-22T20:46:11Z")

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Hey @RedYellowBlue - thanks for posting in the Community!  
I’d like to tag in some experts here to see if they have any insight on how we might be able to achieve this!  
@stefen, @ChrisoKlepke, and @miljkovicmisa - any thoughts for @RedYellowBlue?  
Shane, Community Manager