Can’t sync leads with Facebook and hubspot

Smart CRM & Sales Hub CRM
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wont let me click on Facebook and move to the next step. I’ve changed permissions on Facebook to full control. Not sure how to fix. Thanks!

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Hi @trothrock6,
Here are a few things to check:

  • Make sure you’re an admin on both the Facebook Page and Ad Account.
  • In Facebook’s Business Settings, check Leads Access—you need to be listed under “People” if that’s turned on.
  • Go to Business Integrations in Facebook, find HubSpot Ads, and hit “View and Edit.” Make sure all the permissions are on.
  • Try disconnecting and reconnecting the Facebook Page in HubSpot under Settings > Marketing > Ads > Lead syncing.
  • Also, turn off any ad blockers—they can mess with the setup screen.

HubSpot also has a full troubleshooting guide is here for more details.

Best,

Jess