Can Operations Hub receive and process webhook events from a third-party system?

Data Hub Data Hub
1

Does the Operations Hub support receiving webhook events from a third-party, not just sending them out?

This is the flow we need in Operations Hub:

  • Complete the initial third-party webhook security handshake
  • Periodically refresh the third-party webhook, which has a maximum expires_at of 31 days
  • Provide a custom endpoint that the third-party webhook calls when firing
  • Acknowledge receipt of and authenticate the third-party webhook event so that the exponential backoff resend process knows to stop
  • Translate the payload of the third-party webhook event into actionable calls against the HubSpot API
2

Hi @JWallaceKT,
Thanks for reaching out!
We are currently beta-testing GET-request for webhook actions. Our team is also building out other functionalities. You should be able to get access by contacting your account manager or cs manager.
We have an office hour for operations hub automation coming up next week hosted by our product team. Feel free to join it if you want to learn more about our automation roadmap!

3

Thank you. We will get with our account manager for access and documentation.

4

I read through the HubSpot KnowlegeBase article our account manager sent over, and it covers the scenario of HubSpot firing off webhook events for a third-party to process.

It does not address the reverse, which is what we are needing. Can a HubSpot workflow receive a webhook event from a third-party and provide us a way to process it?