Can not link email to Hubspot account

Smart CRM & Sales Hub Account & Settings
1

Hi

I am new to Hubspot. I am having problems setting up. I can’t link my emails to my account. I have logged out, cleared cache etc and logged back in, but still having the same problem.

I’m getting increasingly frustrated. Please help!

2

Hi @JWest84,

Could you provide more details? Where exactly in the process are you getting stuck, can you share a screenshot? What is your email provider?

Best regards

3

Hi @JWest84!
I understand how frustrating this can be, but I’ll do my best to help!

It seems you’re not alone in facing this problem—others have experienced similar issues in the past.
Here are a few steps you can try to resolve it:

  1. Check IMAP and SMTP Settings: Ensure that HubSpot has correctly detected your server’s IMAP and SMTP settings after you entered your email address and password. Incorrect settings can prevent the connection.
  2. Remove Any Existing Connections: If you have other emails connected in your account, go to Settings > General > Email and remove or uninstall any previous configurations. Then, try setting up the connection again from scratch.
  3. Test Other Emails or Accounts: If possible, try connecting a different email address or testing your email on another HubSpot account. If it works elsewhere, the issue might be specific to your current account settings.
  4. Check Conversation Inbox Connections: Make sure the email you’re trying to connect is not already linked to a conversation inbox. HubSpot doesn’t allow the same email to be connected in multiple places.

If none of these steps work, I recommend reaching out to HubSpot Support. They can take a closer look at your account and provide a more detailed solution.

I hope this helps resolve your issue!

Carolina De Mares

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Brandgang

Goirkekanaaldijk 14

5046 AT Tilburg

E: carolina@brandgang.com
Schedule a free consultation

4

Hey @CarolinaDeMares & @JWest84 ,
I think it can also be a problem with the current setting-setup. If you’re not able to connect your personal mails you can check the person’s permissions in “users & teams”. There you can select the person and edit permissions to give “personal email access”:

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But only if it’s about personal emails or if it’s not already the case.