# Can not create custom property

**URL:** <https://community.hubspot.com/t/can-not-create-custom-property/117725>\
**Category:** CRM\
**Tags:** starter\
**Created:** [October 4, 2024, 8:50pm UTC](https://community.hubspot.com/t/can-not-create-custom-property/117725 "2024-10-04T20:50:50Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![RSesar](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@RSesar](https://community.hubspot.com/u/RSesar)\
**Post date:** [October 4, 2024, 8:50pm UTC](https://community.hubspot.com/t/can-not-create-custom-property/117725/1 "2024-10-04T20:50:50Z")

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I can not create a custom property.

The button in the repective menu is displayed grey (not orange). When hovering on the button it displays: There are issues with property details. These need to be fixed before the property can be saved.

Log Out/in, deleting browser catche and restarting chrome is not helping. What shoould I do?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 4, 2024, 8:55pm UTC](https://community.hubspot.com/t/can-not-create-custom-property/117725/2 "2024-10-04T20:55:39Z")

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Hi @RSesar,

Could you please share a screenshot? The most common issue is not having picked a property group to create the property within.

Best regards

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**Author:** ![RSesar](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@RSesar](https://community.hubspot.com/u/RSesar)\
**Post date:** [October 4, 2024, 9:02pm UTC](https://community.hubspot.com/t/can-not-create-custom-property/117725/3 "2024-10-04T21:02:26Z")

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![RSesar_0-1728075712111.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/2/027b26a760277b93035def53fc938e6296bfdce0.png)

The button is still display grey

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 4, 2024, 9:04pm UTC](https://community.hubspot.com/t/can-not-create-custom-property/117725/4 "2024-10-04T21:04:09Z")

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@RSesar can you please share a of the entire HubSpot user interface? Please switch to the next step where the property type is shown.

This could be due to a property type with multiple options where you unconsciously entered a value twice - something HubSpot doesn’t allow.

Please share more information and screenshots as this will help resolve the issue faster.

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<div class="post-metadata">

**Author:** ![RSesar](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@RSesar](https://community.hubspot.com/u/RSesar)\
**Post date:** [October 4, 2024, 9:06pm UTC](https://community.hubspot.com/t/can-not-create-custom-property/117725/5 "2024-10-04T21:06:24Z")

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![RSesar_0-1728075949549.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/f/6f805c3ea685ebd9d9413d6eac31397cf6901179.png)

How to access the “next step” if I can not lick on the button “create”?

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 4, 2024, 9:08pm UTC](https://community.hubspot.com/t/can-not-create-custom-property/117725/6 "2024-10-04T21:08:38Z")

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@RSesar click “Field Type” in the left sidebar and complete all steps there. You should then be able to create the field.

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<div class="post-metadata">

**Author:** ![RSesar](https://avatars.discourse-cdn.com/v4/letter/r/8e7dd6/32.png) [@RSesar](https://community.hubspot.com/u/RSesar)\
**Post date:** [October 4, 2024, 9:10pm UTC](https://community.hubspot.com/t/can-not-create-custom-property/117725/7 "2024-10-04T21:10:42Z")

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![RSesar_0-1728076224898.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/9/f9d19fb22cf3768569f157cd62043e5e1fb432a1.png)

How to access “the next step”?

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 4, 2024, 9:13pm UTC](https://community.hubspot.com/t/can-not-create-custom-property/117725/8 "2024-10-04T21:13:12Z")

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@RSesar please read my replies carefully. Click “ **Field Type** ” in the **left sidebar** - below the green checkmark - and fill everything in there. You should then be able to create the field.