Can I trigger enrollment on a field change?

Marketing & Content Hub Tips, Tricks & Best Practices
4

Hi @IBrockschmidt,

@IBrockschmidt wrote:

But if the contact does NOT have any cookies what will happen?

  1. Will Hubspot be able to find the correct contact based on the declared Secondary Email address? Then log the activity and will then make that Secondary Email address the Primary? OR
  2. Will Hubspot try and make a NEW contact and then…
    1. Fail because another contact has that Secondary Email address declared? Does the activity get lost? OR
    2. Create another contact with that Secondary Email address as primary that we then have to de-dup by hand?
    3. Or something else that hasn’t occured to me yet? :wink:

Number 1 is the case. HubSpot will associate the new form submission with the contact record that already has this email address stored as secondary email address. This secondary email address will be made the primary one, with the below note:

karstenkoehler_0-1632719347710.png

Hope this helps! If it does, you can help the community by accepting this post as a solution. I’d appreciate it :slightly_smiling_face: