Can I remove the suspended account?

Marketing & Content Hub Email Deliverability
1

Hello,

Yesterday I sent the email marketing from my list,

After that, a notification appears that the email delivery has stopped due to the high hard bounce rate. And my account is suspended. So, can I remove the suspension by deleting the email list that cannot receive my marketing emails?

thank you

2

Hi @Dedot,

For free CRM accounts the email tool will remain locked after sending is suspended. Only paid accounts (Marketing Hub Starter or higher) can appeal the suspension. (More information here.)

Deleting the recipient list or the email itself will not change anything about this, since the ‘damage’ is already done and you cannot unsend an email. If you want to learn more about this topic, there is community thread here.

While the email tool will remain locked, you can continue to use the other tools in HubSpot.

Best regards!

3

Hi @karstenkoehler ,

Thank for your response

So I can’t send email marketing anymore even though I created a new template?

Thank you

4

Hi @Dedot, yes, that’s correct. Your email sending is suspended as a whole, not on a template-level.