Can I add two phone number to the Inbox? (Whatsapp Business)

Marketing & Content Hub Social Tools
1

Hello!

I would like di connect Whatsapp Business to the Inbox and I would need to connect two different phone numbers.

Is it possible with Hubspot native integration (WhatsApp CRM Integration | HubSpot)?

Thanks in advance to those will help me!

2

Hello @BBallabio happy Thursday!

Looking at our WhatsApp integration guide states that each WhatsApp Business Account can have up to 25 phone numbers connected to it. As for the number of connections in Hubspot, I checked my internal documentation and it seems like the following:

  • Multiple phone numbers can be connected to HubSpot
  • There isn’t a limit to WhatsApp Business Accounts that can be connected to HubSpot, as long as they meet the requirements and are approved by WhatsApp

When connecting the WhatsApp Business Account (WABA)/phone number to HubSpot, the process will be as such:

  1. Choose the Meta business account that the WABA is in
  2. Choose the WABA linked to that Meta business account (there can be multiple but you choose one)
  3. Choose the phone number you want to connect from within that WABA

I hope this information helps.

Pam

3

Hi @PamCotton

Do you have a link to any documentation that states of confirms “There isn’t a limit to WhatsApp Business Accounts that can be connected to HubSpot”
A client of ours would like to connect multiple accounts but, on their Sales Hub Pro portal, there is a padlock on whatsapp after the first accounts is connected and clicking the link take us to a Service Hub Pro upgrade page.

Seeking clarity for them a) if its possible and if so b) exactly what products are required to do it.

Thanks, Phil.

4

Hi @BBallabio,
Have you tried Vepaar?
Vepaar provides you with HubSpot integration with WhatsApp in which you can use infinite numbers with single login credentials whether it is a normal WhatsApp number or a business WhatsApp number. With this integration, you can effortlessly manage Contacts, Notes, Deals, and Tasks.
But that’s not all - Vepaar also offers advanced features such as shortlisting chats by status, generating Google Meet directly from WhatsApp, sending multimedia messages with customized Quick Reply, Auto sync chats for all the numbers, and more!
Connect with me to learn more about Vepaar and its fantastic capabilities.