# Can e-mail integration work without IMAP protocol

**URL:** <https://community.hubspot.com/t/can-e-mail-integration-work-without-imap-protocol/10848>\
**Category:** Sales Email\
**Created:** [November 6, 2018, 8:14pm UTC](https://community.hubspot.com/t/can-e-mail-integration-work-without-imap-protocol/10848 "2018-11-06T20:14:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![GRR1908](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/grr1908/32/27794_2.png) [@GRR1908](https://community.hubspot.com/u/GRR1908)\
**Post date:** [November 6, 2018, 8:14pm UTC](https://community.hubspot.com/t/can-e-mail-integration-work-without-imap-protocol/10848/1 "2018-11-06T20:14:28Z")

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Hi,

We are currently working with an external partner to host our Microsoft Exchange server and they have disabled IMAP protocol for security reasons…

There is a SMTP set up and I’ve also been able to use the Hubspot pluggin in my Outlook to add new clients and follow-up e-mails, but so far I’ve been unable to save and see e-mail in the CRM, even with the bcc foward address provided.

Is there anyway I can have access to e-mail sent by my team and myself in the CRM without entering them manually in Hubspot?

Thanks!

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<div class="post-metadata">

**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [November 7, 2018, 6:20pm UTC](https://community.hubspot.com/t/can-e-mail-integration-work-without-imap-protocol/10848/2 "2018-11-07T18:20:35Z")

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Hi @GRR1908,

You can use the bcc address to get emails into the CRM as long as your email address meets the requirements outlined [here](https://knowledge.hubspot.com/articles/kcs_article/settings/log-email-in-your-crm-with-the-bcc-or-forwarding-address).

These include:

- The user sending the email has [sales access](https://knowledge.hubspot.com/articles/kcs_article/settings/hubspot-user-roles-guide).
- The email address from which you are sending the email matches:
  - A user in your account.
  - One of your connected email addresses under _Profile & Preferences._
  - An alias in your email client.

- The email address of the recipient is not listed in your [Never Log list](https://knowledge.hubspot.com/articles/kcs_article/settings/how-do-i-prevent-logging-to-specific-emails-and-domains).