# Campaign not tracking clicks

**URL:** <https://community.hubspot.com/t/campaign-not-tracking-clicks/89681>\
**Category:** Social Tools\
**Tags:** campaigns\
**Created:** [September 14, 2023, 5:23pm UTC](https://community.hubspot.com/t/campaign-not-tracking-clicks/89681 "2023-09-14T17:23:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Letisha](https://avatars.discourse-cdn.com/v4/letter/l/f4b2a3/32.png) [@Letisha](https://community.hubspot.com/u/Letisha)\
**Post date:** [September 14, 2023, 5:23pm UTC](https://community.hubspot.com/t/campaign-not-tracking-clicks/89681/1 "2023-09-14T17:23:41Z")

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Revised Question:

Hubspot does not seem to be tracking clicks at all. It says zero clicks which is highly unlikely since I have posted 36 social media messages and they are getting likes but not a single click.

 ![No Interactions.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/b/2b119b1628c86f12d1753f19cc7a36bc6bd056f1.png)

 ![interactions.png](https://d2qpr2jzcazej7.cloudfront.net/original/1X/677fcb7b9a0e26438137776d6fd2a4cc41f670e9.png)

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**Author:** ![CHawkins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chawkins/32/87643_2.png) [@CHawkins](https://community.hubspot.com/u/CHawkins)\
**Post date:** [September 14, 2023, 7:14pm UTC](https://community.hubspot.com/t/campaign-not-tracking-clicks/89681/2 "2023-09-14T19:14:12Z")

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Interactions are “The number of reactions your posts have had, such as likes, and comments.”  
Interactions do not include clicks.

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<div class="post-metadata">

**Author:** ![Letisha](https://avatars.discourse-cdn.com/v4/letter/l/f4b2a3/32.png) [@Letisha](https://community.hubspot.com/u/Letisha)\
**Post date:** [September 14, 2023, 7:19pm UTC](https://community.hubspot.com/t/campaign-not-tracking-clicks/89681/3 "2023-09-14T19:19:58Z")

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Thank you so much for your response. That makes sense. But Hubspot does not seem to be tracking clicks at all. It says zero clicks which is highly unlikely since I have posted 36 social media messages and they are getting likes but not a single click. Is this a known issue with Hubspot?

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<div class="post-metadata">

**Author:** ![CHawkins](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/chawkins/32/87643_2.png) [@CHawkins](https://community.hubspot.com/u/CHawkins)\
**Post date:** [September 14, 2023, 7:45pm UTC](https://community.hubspot.com/t/campaign-not-tracking-clicks/89681/4 "2023-09-14T19:45:41Z")

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Most of the posts in the screenshot show N/A over the clicks. That means the clicks from that post are not able to be tracked.

 ![Screenshot 2023-09-14 at 3.37.02 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/8/8aa63371af1cc17063408b658228de77c1252ba3.png)

It is hard to tell for certain why that is using the screenshot alone but, I suspect it may be a result of the tiny URLs. My theory is HubSpot is adding the tracking parameters to the tiny URL but, because that is redirecting to your website, those parameters are getting lost.  
I would recommend not using the tiny URLs on your next post and instead letting HubSpot shorten the URL for you ([It will do this by default](https://knowledge.hubspot.com/social/link-shortening-in-social-posts#:~:text=HubSpot%20automatically%20shortens%20your%20link,hubs.ly%22%20tracking%20links.)).

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<div class="post-metadata">

**Author:** ![Letisha](https://avatars.discourse-cdn.com/v4/letter/l/f4b2a3/32.png) [@Letisha](https://community.hubspot.com/u/Letisha)\
**Post date:** [September 14, 2023, 7:50pm UTC](https://community.hubspot.com/t/campaign-not-tracking-clicks/89681/5 "2023-09-14T19:50:40Z")

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Oh, thank you so much! We usually have to shorten the URL so that we can use more text in our Twitter post but I could see how that could be confusing Hubspot. Thank you again for your help.