Hello,
When I create a business, at the moment of manually assigning the quote number in the description section, it changes to a random number after a few minutes. Does anyone know how to fix this? Thanks.
Hi @AndresContrerasNet ,
As far as I know, HubSpot’s default Quote number is generated automatically but it can be overridden in some contexts such as via the API.
Could you clarify which property you’re referring to? If possible, share a screenshot of the field that’s changing.
Hi @AndresContrerasNet
That doesn’t sound like expected behavior.
If the value changes a few minutes after you enter it, my first thought would be to check whether a workflow, integration, or sync is overwriting the field automatically.
Just to clarify, are you referring to the Quote Number on a HubSpot Quote, or is this a custom property on a Deal (“business”)? Also, when you mention the “description section,” do you mean the record description or a specific property?
That information will make it easier to narrow down whether it’s an automation issue or something else.
Hi @AndresContrerasNet, This usually happens because HubSpot’s quote numbering has an auto-numbering setting enabled at the account level (Settings > Objects > Quotes), which overrides manual entries after a short delay to keep numbers sequential and avoid duplicates. If you need a specific/custom number instead, check whether autonumbering is toggled on there and turn it off, or use a separate custom property for your manual reference number instead of the default quote number field, since that field is designed to be system managed once autonumbering is active.
It sounds like an auto-numbering rule or workflow is overwriting your manual quote number. Check your numbering settings and any automations that run after saving. If you share the software you’re using, we can help narrow it down.
Hi @AndresContrerasNet and welcome, we are so glad to have you on the HubSpot Community!
To add to what has been shared on this topic (thank you all!), this sounds indeed like an automation overwriting the value after save.
I’d check the property history on the record first to see what updated it a few minutes later, then review any workflows or integrations touching the quote/business number field.
Also, if by “business” you refer to quotes, please make sure you’re editing the actual quote number property rather than a description field that gets re-synced.
I hope this helps!
Bérangère