# Call recordings being deleted

**URL:** <https://community.hubspot.com/t/call-recordings-being-deleted/31328>\
**Category:** APIs & Integrations\
**Tags:** free\
**Created:** [February 5, 2021, 9:59am UTC](https://community.hubspot.com/t/call-recordings-being-deleted/31328 "2021-02-05T09:59:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![DJoslin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/djoslin/32/99949_2.png) [@DJoslin](https://community.hubspot.com/u/DJoslin)\
**Post date:** [February 5, 2021, 9:59am UTC](https://community.hubspot.com/t/call-recordings-being-deleted/31328/1 "2021-02-05T09:59:55Z")

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Hi there. I have call recording on my VOIP system from Telco Switch - using the API it screen pops the hubspot record great… and should place the recorded call into my hubspot as an attachment but it looks like hubspot is delting the attachment please see image. Any ideas guys?

 ![37538i19C2B6BAA5AED94D.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/8/c8c337155ef7fb2ffbb167b8fdabe5c3bb818b0c.jpeg)

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**Author:** ![dennisedson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dennisedson/32/28044_2.png) [@dennisedson](https://community.hubspot.com/u/dennisedson)\
**Post date:** [February 8, 2021, 4:22pm UTC](https://community.hubspot.com/t/call-recordings-being-deleted/31328/2 "2021-02-08T16:22:51Z")

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Hey @DJoslin

What API calls are you making from your app?

@lynton do you have any idea what is going on here?

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<div class="post-metadata">

**Author:** ![DJoslin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/djoslin/32/99949_2.png) [@DJoslin](https://community.hubspot.com/u/DJoslin)\
**Post date:** [February 8, 2021, 4:26pm UTC](https://community.hubspot.com/t/call-recordings-being-deleted/31328/3 "2021-02-08T16:26:16Z")

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thanks Dennisedson… I dont sorry as this is an applicaiton called CallSwitch by TelcoSwitch.

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**Author:** ![lynton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lynton/32/31184_2.png) [@lynton](https://community.hubspot.com/u/lynton)\
**Post date:** [February 8, 2021, 5:06pm UTC](https://community.hubspot.com/t/call-recordings-being-deleted/31328/4 "2021-02-08T17:06:29Z")

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I recommend contacting TelcoSwitch support. The attachment deletion is happening from an API call which is likely from the CallSwitch side and not HubSpot.