# Call outcomes based on Call Types

**URL:** <https://community.hubspot.com/t/call-outcomes-based-on-call-types/62697>\
**Category:** HubSpot Ideas\
**Tags:** calling, account-settings\
**Created:** [August 10, 2022, 9:51am UTC](https://community.hubspot.com/t/call-outcomes-based-on-call-types/62697 "2022-08-10T09:51:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PeterMcCarthy](https://avatars.discourse-cdn.com/v4/letter/p/a6a055/32.png) [@PeterMcCarthy](https://community.hubspot.com/u/PeterMcCarthy)\
**Post date:** [August 10, 2022, 9:51am UTC](https://community.hubspot.com/t/call-outcomes-based-on-call-types/62697/1 "2022-08-10T09:51:08Z")

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Hi,

I think it would be a great option to be able to customize call outcomes based on call types. We use our Hubspot portal to make multiple diffrent calls that have different outcomes e.g customer service calls, sales calls

 ![image.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/d/5df61ed27761215973a6a70c5a0477231813a9f7.png)

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 11, 2022, 2:15pm UTC](https://community.hubspot.com/t/call-outcomes-based-on-call-types/62697/2 "2022-12-11T14:15:01Z")

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I have submitted a similar idea here a while ago - would you mind upvoting and commenting? [https://community.hubspot.com/t5/HubSpot-Ideas/Partition-call-types-by-team/idi-p/451756](https://community.hubspot.com/t5/HubSpot-Ideas/Partition-call-types-by-team/idi-p/451756)