# call log - engagements - API

**URL:** <https://community.hubspot.com/t/call-log-engagements-api/43865>\
**Category:** APIs & Integrations\
**Tags:** oauth\
**Created:** [September 15, 2021, 1:48pm UTC](https://community.hubspot.com/t/call-log-engagements-api/43865 "2021-09-15T13:48:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![arth](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/arth/32/48165_2.png) [@arth](https://community.hubspot.com/u/arth)\
**Post date:** [September 15, 2021, 1:48pm UTC](https://community.hubspot.com/t/call-log-engagements-api/43865/1 "2021-09-15T13:48:01Z")

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Hi Community,

With a new Hubspot feature of transcriptions, I want to improve current custom integration with 3d party VoIP vendor. I’m adding call logs with this endpoint:

[https://api.hubapi.com/engagements/v1/engagements/](https://api.hubapi.com/engagements/v1/engagements/)

with specified recordingUrl which contains recording URL (I’m not repeating repeating 🙂 )

The issue is that recording added to the log cannot be played via play button. Call logs contain a hyperlink that can be opened in a new window and played there.

Is there any way to push the recording that way in the log, so the play button was active?

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**Author:** ![dennisedson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dennisedson/32/28044_2.png) [@dennisedson](https://community.hubspot.com/u/dennisedson)\
**Post date:** [September 16, 2021, 3:21pm UTC](https://community.hubspot.com/t/call-log-engagements-api/43865/2 "2021-09-16T15:21:22Z")

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@arth ,

You should be able to do this. I just tested by posting a new call with that endpoint. I linked to a file uploaded to hubspot. I was able to go to the contact and use the play button on the call successfully 🤔

Maybe a gif to display what you are experiencing?

Also, could you add your json body here so we can take a look?

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<div class="post-metadata">

**Author:** ![arth](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/arth/32/48165_2.png) [@arth](https://community.hubspot.com/u/arth)\
**Post date:** [September 16, 2021, 3:29pm UTC](https://community.hubspot.com/t/call-log-engagements-api/43865/3 "2021-09-16T15:29:25Z")

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Hi @dennisedson ,

Sure, attaching screen of my request. Also, could you please clarify what you mean by “I linked to a file uploaded to hubspot”?

 ![Screenshot 2021-09-16 at 18.23.16.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/6/1697958e79f4b259fb02e4ed3ce297da454d94a7.png)

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<div class="post-metadata">

**Author:** ![dennisedson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dennisedson/32/28044_2.png) [@dennisedson](https://community.hubspot.com/u/dennisedson)\
**Post date:** [September 16, 2021, 3:34pm UTC](https://community.hubspot.com/t/call-log-engagements-api/43865/4 "2021-09-16T15:34:19Z")

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I uploaded a file to my HubSpot portal and copied the link

For testing could you try a new enagement with my recordingUrl.

`"recordingUrl": "https://f.hubspotusercontent40.net/hubfs/7965346/test/Byron%20Kraynor%20-%20Groove%20Machine%20-%2001%20Drivin%20With%20The%20Top%20Down%20(In%20My%202008%20Honda%20Civic).mp3"`

I am curious if you need to have a file extension at the end of the url like **.mp3**

Fun aside, that recording I used is a song from a HubSpotter’s band 😜

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<div class="post-metadata">

**Author:** ![arth](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/arth/32/48165_2.png) [@arth](https://community.hubspot.com/u/arth)\
**Post date:** [September 16, 2021, 3:49pm UTC](https://community.hubspot.com/t/call-log-engagements-api/43865/5 "2021-09-16T15:49:38Z")

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@dennisedson and guess what? You are absolutely right…

Seems only problem with file extension and that a problem. But another kind of..

Thank you, @dennisedson, for helping me identify that!