Looking for some advice on a potential glitch. I am setting up a meetings calendar and have been having an issue changing my logo.
My logo was initially dark green but I decided to change the background to the same colour so it ended up not being visible. To fix this issue I’ve changed my logo to a white one but it doesn’t seem to be updating in my calendar. I’ve changed my logo in both my general profile and branding section.
Hi @EllieP ,
Very unusual glitch this is. Remove your display pic for a while and display it again. These kinds of issues get rectified themselves after a while.
Hope this helps!
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Thanks and Regards.
Thanks for responding, I deleted my display pic overnight and tried to add it again this morning without success, unfortunately. Appreciate the advice though!
I just tested this in my account and was able to change the photo – could you try the below?
Open meeting link in a private/incognito window to rule out a cache issue
Remove/replace photo again
(If you’re on a paid subscription) Create another link
(If you’re on a paid subscription) Reach out to HubSpot support
It looks like you’re using the free CRM. There is also a chance that this is a limitation of the free product (“Maximum of 1 non-customizable personal meetings link”).
I have a free subscription but I’ve tried replacing the photo multiple times without success, even when opening it in an incognito window. Thnaks for your advice though! Do you know how to delete the one meeting we get on the free membership so I can start again at all?
In the free CRM, unfortunately you can’t delete and re-create the default meeting link. (Don’t shoot the messenger.) What I think is happening here is that the first meeting link created cannot be changed in any way – that’s why the image won’t update either.
It seems like the only solution would be to upgrade to a paid Sales Hub subscription.
Thanks for responding, I deleted my display pic overnight and tried to add it again this morning without success, unfortunately. Appreciate the advice though!