English and French versions available - Versions anglaise et française disponibles
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ENGLISH VERSION
Hello!
I have a scheduling problem. Everything is set up so that the calendar is available to customers from today, but appointment availability is only available to the public in 20 days.
Example: all appointments can be booked from today on January 2, but the client does not have the calendar open on his side until January 20.
Could you help me solve this bug?
Thank you!
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FRENCH VERSION
Bonjour !
J’ai un problème d’agenda. Tout est configuré pour que l’agenda soit disponible aux clients à partir d’aujourd’hui, mais les disponibilités de rendez-vous ne sont disponibles au public que dans 20 jours.
Exemple : tous les rendez-vous peuvent être pris à partir d’aujourd’hui le 2 janvier, mais le client n’a l’agenda ouvert de son côté qu’à partir du 20 janvier.
Pourriez-vous m’aider à résoudre ce bug ?
Merci !
Hi @FeelBetter_Co,
HubSpot has compiled troubleshooting steps here: Troubleshoot calendar availability for meetings
Please check the steps and report back!
Best regards
Hi @karstenkoehler !
Thanks for your answer.
Unfortuna
tely it doesn’t work despite the following instructions.
As you can see on the screenshots, everything’s set up and yet I got this error message which says ’ Unavailable. Overlap with Feel Better Company event. ', while there is no event at the same time.
Could you please help us ?
Thank you !
Hi @FeelBetter_Co,
Have you checked whether there is 100% no event in your calendar? Even an out of office blocker from a colleague that is incorrectly set to ‘busy’ instead of ‘available’ could cause this.
@karstenkoehler you are absolutely right, I didn’t see that a meeting hasn’t been correctly set in my Google calendar.
What an **bleep** I am !
Sorry for disturbing you and thank you so much for your help.
Feel Better
