Thanks!
What I am after is not a report that shows how many tickets were spam, but rather a custom metric that I can use in other reports.
For example, a table that shows various metrics related to support for a week.
New Tickets w/o Spam
Avg Tickets done by Agent per Day
Avg First Response Time
Etc.
I’d like it to be a table for the easiest and most compact way of sharing.
Is this something that is possible?