Hi @WA,
Good news, multiple knowledge bases are now in beta. Below is the announcement, here’s the knowledge base article: Create and manage multiple knowledge bases
Best regards!
Knowledge Base
[Public Beta] Create Multiple Knowledge Bases
Mar 15, 2023
What is it?
In the past, it was only possible to have one knowledge base within a HubSpot account. It is now possible for Service Hub Enterprise accounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account.
Why does it matter?
Businesses need ways to support different audiences - whether because they have multiple products, brands, or varying customer needs.
Answers can be challenging to find if they are all in one place, which generates customer confusion and avoidable customer support volume.
With Service Hub Enterprise, accounts can now create multiple Knowledge Bases, making their articles more targeted to their specific customer segments and needs.
How does it work?
With this update, Service Hub Enterprise users can navigate to the knowledge base tool and create additional Knowledge Bases.
Read more in this article.
Who gets it?
Service Hub Enterprise