Business Card Scanner App - not working properly

Smart CRM & Sales Hub Mobile Application
1

Hi everyone,

I noticed that the app was recently updated. Since then, I’ve seen that when scanning a business card and saving the contact, the CRM no longer shows who the contact owner is. Previously, the person who scanned the card was automatically assigned as the contact owner. Could this be fixed?

This could become a serious issue—especially if 23 sales reps are scanning cards at a trade fair. Without this information, I won’t be able to tell who scanned which contact.

I also set up a workflow to collect all scanned business cards during a specific time period into one list. Unfortunately, that’s no longer working either, even though I used the exact same setup as before. (Referring to an old post of mine https://community.hubspot.com/t5/Sales-Hub-Tools/HubSpot-Mobile-App-Business-Card-Scanner-options/m-p/1143486#M11723)

Thanks in advance for looking into this!

2

Thanks for flagging this—definitely sounds like a critical issue, especially with multiple reps involved. Auto-assigning the contact owner is key for tracking, and the workflow glitch adds to the challenge.

3

@FaiqHarris thanks for your support. Is there anyone who could help me with this issue? Anyone who has an idea how to fix it?