# Bulk Ticket Merge **URL:** \ **Category:** HubSpot Ideas\ **Tags:** help-desk\ **Created:** [December 11, 2019, 8:58pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669 "2019-12-11T20:58:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![rstober](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rstober/32/66820_2.png) [@rstober](https://community.hubspot.com/u/rstober)\ **Post date:** [December 11, 2019, 8:58pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/1 "2019-12-11T20:58:30Z")
We would really like to have the ability to **bulk merge Tickets** (although this may be helpful for Contacts and Organizations too) We often have people who bombard us whenever they have an issue being resolved. This means that they may submit a ticket form, send our support an email (to multiple agents) and also call us making sure we got all their other messages. Yes - it is quite annoying. lol The issue is through all this process it could have created 4-5 tickets that are the same. We would love to be able to bulk select tickets (in the table view) and have the option to merge them. Right now we have to do so by clicking into each ticket which can be frustrating. Here is a poor mockup of what I would like it to look like: ![Ticket.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/1/1842a2d4106b307ee327d6bd2f9e62e4702e8850.png) ---
**Author:** ![luizcarlosjr](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/luizcarlosjr/32/57633_2.png) [@luizcarlosjr](https://community.hubspot.com/u/luizcarlosjr)\ **Post date:** [February 18, 2020, 7:03pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/2 "2020-02-18T19:03:01Z")
Essa função de unir (merge) precisamos com urgência. Hoje conseguimos unir 2 tickets por vez.. mas o que precisamos é a possibilidade de unir diversos tickes de forma simples. O mais antigo pode ser o principal e os demais se tranformar em partes da coversa. ---
**Author:** ![ReduceMyIns](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/reducemyins/32/48165_2.png) [@ReduceMyIns](https://community.hubspot.com/u/ReduceMyIns)\ **Post date:** [March 11, 2020, 4:27pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/3 "2020-03-11T16:27:00Z")
This is needed really badly. It is such a pain to merge tickets. YOu have to first try and locate the original ticket, like finding a needle in a haystack, and then merge starting from the original ticket only. otherwise, the new one takes over the original one. This idea would solve this. This is offered in every helpdesk such as Freshdesk, Zendesk and every other solution I am sure. The way it is described above would be perfect. My only other suggestion is to allow the user to select all tickets to be merged and choose the primary ticket. Right now my service team spends most of their day merging tickets. or even worse, not merging them and creating separate ones for each new message. sometimes there will be 10 or 15 different 3rd parties involved in a ticket and each one sending emails that create new tickets!!! ---
**Author:** ![charlesyee](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/charlesyee/32/68653_2.png) [@charlesyee](https://community.hubspot.com/u/charlesyee)\ **Post date:** [March 13, 2020, 4:21pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/4 "2020-03-13T16:21:56Z")
Yes we need this badly too, and is there a way to automatically merge new/open tickets from the same contact ---
**Author:** ![jasonm](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jasonm/32/81211_2.png) [@jasonm](https://community.hubspot.com/u/jasonm)\ **Post date:** [May 30, 2020, 5:48pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/5 "2020-05-30T17:48:38Z")
Nicely stated. What service desk doesn’t have multiple tickets related to the same customer/same issue? A bulk merge is sorely needed. Thanks. ---
**Author:** ![tothz](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tothz/32/95693_2.png) [@tothz](https://community.hubspot.com/u/tothz)\ **Post date:** [August 26, 2020, 12:03pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/6 "2020-08-26T12:03:37Z")
I agree, we need this badly too! This would be a basic function! ---
**Author:** ![Saqib](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/saqib/32/41549_2.png) [@Saqib](https://community.hubspot.com/u/Saqib)\ **Post date:** [September 9, 2020, 6:49pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/7 "2020-09-09T18:49:53Z")
We really need bulk merging. We have always multiple tickets from same contact for the same issue and we always mergnig one by one. ---
**Author:** ![GoldenCalf](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/goldencalf/32/2401_2.png) [@GoldenCalf](https://community.hubspot.com/u/GoldenCalf)\ **Post date:** [October 17, 2020, 12:53pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/8 "2020-10-17T12:53:46Z")
We merge tickets as our main task in the morning! 😎 (Instead of serving our customers.) ---
**Author:** ![redconben](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/redconben/32/18664_2.png) [@redconben](https://community.hubspot.com/u/redconben)\ **Post date:** [December 18, 2020, 5:31pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/9 "2020-12-18T17:31:24Z")
Adding to this list of replies. We would love a solution like this. Make it happen Hubspot! ---
**Author:** ![alguil](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alguil/32/28756_2.png) [@alguil](https://community.hubspot.com/u/alguil)\ **Post date:** [January 7, 2021, 3:05pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/10 "2021-01-07T15:05:25Z")
The process to merge tickets, as the possibility to multi-merge, should be way easier than the actual one. On the picture below, a good way to do it would be for example to tick the ticket “test 2” and “test 1” and then to decide which one to keep as parent ticket ![]() ---
**Author:** ![CSoriano](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/csoriano/32/88643_2.png) [@CSoriano](https://community.hubspot.com/u/CSoriano)\ **Post date:** [January 20, 2021, 12:00am UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/11 "2021-01-20T00:00:48Z")
This seems like a no-brainer to implement. All other platforms have this feature. ---
**Author:** ![andrew\_thomas](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/andrew_thomas/32/78108_2.png) [@andrew\_thomas](https://community.hubspot.com/u/andrew_thomas)\ **Post date:** [March 23, 2021, 7:31pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/12 "2021-03-23T19:31:44Z")
This is a must with tickets for the reasons listed above! ---
**Author:** ![KNault](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/knault/32/63860_2.png) [@KNault](https://community.hubspot.com/u/KNault)\ **Post date:** [March 23, 2021, 7:39pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/13 "2021-03-23T19:39:44Z")
Thi sis definitely a big deal for our organization. Please make this happen. ---
**Author:** ![JSRowland6](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jsrowland6/32/89259_2.png) [@JSRowland6](https://community.hubspot.com/u/JSRowland6)\ **Post date:** [May 25, 2021, 4:54pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/14 "2021-05-25T16:54:45Z")
Having come off FreshDesk / Freshworks into Hubspot - the lack of ticket merging in Hubspot Service Pro is a problem. This should be a priority if Hubspot wishes to be a serious contender in service. The mockup shown above is quite good. ---
**Author:** ![BreanneGrobb](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/breannegrobb/32/38114_2.png) [@BreanneGrobb](https://community.hubspot.com/u/BreanneGrobb)\ **Post date:** [June 10, 2021, 1:55pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/15 "2021-06-10T13:55:57Z")
Adding my team’s vote for this feature as well. ---
**Author:** ![ReduceMyIns](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/reducemyins/32/48165_2.png) [@ReduceMyIns](https://community.hubspot.com/u/ReduceMyIns)\ **Post date:** [July 24, 2021, 1:41am UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/16 "2021-07-24T01:41:06Z")
Any progress on this? Has anyone come up with another way to do this through a third-party app or something? ---
**Author:** ![RClay-Storm](https://avatars.discourse-cdn.com/v4/letter/r/91b2a8/32.png) [@RClay-Storm](https://community.hubspot.com/u/RClay-Storm)\ **Post date:** [November 15, 2021, 6:17pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/17 "2021-11-15T18:17:32Z")
Yes, Merging in Bulk is absolutely needed!! My addition to the request is to allow a MERGE option to be added to the top red outlined box below so that you can select the tickets to Merge (second red outlined box below) and then select which one should be the Primary ticket. ![RClayStorm_1-1637000208300.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/4/4448530cadd9a7b1942c0111a6ad05b8bfbae9d2.png) ---
**Author:** ![TBrannen](https://avatars.discourse-cdn.com/v4/letter/t/96bed5/32.png) [@TBrannen](https://community.hubspot.com/u/TBrannen)\ **Post date:** [January 6, 2022, 7:10pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/18 "2022-01-06T19:10:52Z")
Merging in bulk extremely important. We generally like hubspot a lot but because we cannot bulk merge we may be forced to use something else ☹ ---
**Author:** ![RBarfred](https://avatars.discourse-cdn.com/v4/letter/r/cdc98d/32.png) [@RBarfred](https://community.hubspot.com/u/RBarfred)\ **Post date:** [January 30, 2022, 6:35pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/19 "2022-01-30T18:35:08Z")
Echo this thread Very basic feature in a customer service platform. Right now our customers get a really bad experience as we can’t avoid (in practice) several agents answering the same customer. ---
**Author:** ![OParry](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/oparry/32/78108_2.png) [@OParry](https://community.hubspot.com/u/OParry)\ **Post date:** [March 24, 2022, 3:26pm UTC](https://community.hubspot.com/t/bulk-ticket-merge/17669/20 "2022-03-24T15:26:55Z")
Giving this a bump as we just migrated to HubSpot for our customer service ticketing. We have clients that send in tickets rapid-fire, and the need to merge multiple tickets is valuable. The current merger process is totally unusable, as you have to know the name of the other ticket to be able to merge the records. At least put a filter to only show tickets that match the record we are on. [Next page](https://community.hubspot.com/t/bulk-ticket-merge/17669.md?page=2)