Hi Hubspot Community!
I have a habit of sending emails from Hubspot to both current customers and prospects, and when replying I usually use a shorter version of my email signature to “declutter” the email thread a bit.
I get this issue though: the text box for editing my HTML email signature is compressed, and it almost looks like it’s a bug.
Anyone else experiencing this issue?
Hey @WPettersson! Could you share some screenshots so we can better understand the issue? How do you revise the signature when decluttering-- is it another version of the signature or do you edit it manually?
Best,
Kennedy
Hi @kennedyp, short answer is that I edit manually. Here are some screen shots of how I go about it:
Step 1: hit “edit”
Step 2: scroll the HTML code
Step 3: mark up lines of code to delete
Step 4: delete marked lines of code, hit “save”
Hi @WPettersson! Depending on the code that you’re deleting, it could be removing some important lines that affect the formatting. I like @SamCBarth_LAIRE’s idea of using a snippet in these cases. You could create a snippet with edited proper HTML for your shorter signature and when you want to revise it, you can just use the snippet to replace all of the text.
Sorry @kennedyp, I don’t quite follow how to use a snippet to work around the issue, can you please advice with screen shots? 
Further, this work around does not solve the core issue that the editing window and text box looks buggy, if I remember correctly the text box below was larger and user friendly only a few months ago.
Buggy, eh?
Hi! @WPettersson Sometimes you can use a snippet or a plain text signature to workaround this bug
Update: got this issue solved by reaching out to our sys-admin, they changed my account from a “paid Service Seat” to a “paid Sales Seat”, that way I got access to the feature of using multiple email signatures instead of having to edit the HTML code 