# Bug when downloading certification

**URL:** <https://community.hubspot.com/t/bug-when-downloading-certification/125186>\
**Category:** HubSpot Academy Support\
**Tags:** css\
**Created:** [January 31, 2025, 8:45am UTC](https://community.hubspot.com/t/bug-when-downloading-certification/125186 "2025-01-31T08:45:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![BeaOdin](https://avatars.discourse-cdn.com/v4/letter/b/b487fb/32.png) [@BeaOdin](https://community.hubspot.com/u/BeaOdin)\
**Post date:** [January 31, 2025, 8:45am UTC](https://community.hubspot.com/t/bug-when-downloading-certification/125186/1 "2025-01-31T08:45:20Z")

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Hi,  
I have downloaded multiple certifications but on the latest one (Hubspot reporting), the download button is not clickable. It is for sure a bug and I would be very greateful for some support on this.  
Thanks,

B.

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [February 21, 2025, 2:21pm UTC](https://community.hubspot.com/t/bug-when-downloading-certification/125186/2 "2025-02-21T14:21:24Z")

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Hi there,  
Thank you for your feedback - We’re aware of a problem preventing some users from downloading their certificates.

Our team is investigating and we’ll post an update on this post “[Updates on the Downloading Certificates issue on HubSpot Academy](https://community.hubspot.com/t5/HubSpot-Academy-Support/Downloading-Certificates-on-HubSpot-Academy-issue-update/m-p/1112497)” as soon as we have more information.

We’re sorry for the inconvenience.

Thank you for your patience!  
Best,  
Bérangère