Hi @AD2022 ,
Have you looked at your portal-wide settings to double check that tracking has not been turned off?
You can find this by following this article here: https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracking-or-attachment-logging?hubs_content=knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-chrome-extension&hubs_content-cta=disable%20tracking
Let me know if this helps. If not we can explore some other options.
Many thanks,
 | Matt Aire HubSpot Freelancer | Founder @ pocketpros Let's chat HubSpot - book a meeting |
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