[Bug] - Marketing Event Attendance Panel shows incorrect numbers

Developer Support APIs & Integrations
1

Hey,

I’m in the process of setting up an integration, which will be using the Marketing Events Attendnace.

I’ve got 1 contact in the marketing event, and I had updated their attendance. (using the Record a subscriber state by contact ID

endpoint, /marketing/v3/marketing-events/events/{externalEventId}/{subscriberState}/upsert)

Their current attendanceState is set as “REGISTERED”, however the panels in the dashboard show 2 Registered, 1 Cancelled, all of which point to my 1 contact.

Using the /breakdown api endpoint, it only shows 1 result (my contact).

Is the panel pulling the number of times a state was changed?

Should it be pulling the current count of attendanceStates for contacts in that marketing event?

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2

Hey, @HMorris9 :waving_hand: Thanks for your question. I’m pretty sure I understand the question. And I want to make sure I get my brain around this one.

Questions:

  • Based on your tests, should the total count of registrations be 2 or 1?
  • How many total requests did you send? 2 or 3? As in — register, cancel, re-register? Or was it a different sequence?

Thanks! — Jaycee

3

Hey Jaycee,

The end result should be 1 Registration, atleast from my understanding and what the api says.

I did perform 3 requests in total, register, cancel then re-register.

4

Hey, @HMorris9 If you have a sec, reporting this as a bug via the Developer Feedback form would be helpful in getting this flagged to the product teams. — Jaycee