# Bug in the Notes section Says too many characters

**URL:** <https://community.hubspot.com/t/bug-in-the-notes-section-says-too-many-characters/97296>\
**Category:** CRM\
**Tags:** contacts\
**Created:** [January 8, 2024, 7:48am UTC](https://community.hubspot.com/t/bug-in-the-notes-section-says-too-many-characters/97296 "2024-01-08T07:48:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![AAdamusiak](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@AAdamusiak](https://community.hubspot.com/u/AAdamusiak)\
**Post date:** [January 8, 2024, 7:48am UTC](https://community.hubspot.com/t/bug-in-the-notes-section-says-too-many-characters/97296/1 "2024-01-08T07:48:18Z")

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I have been using Hubspot for 8 years now and never seen a bug like this. I try to save some notes and the notes section of contacts and it auto populates with 50,000-200,000 blank characters. And then it gives me an Error just saying I can’t save too many characters. Can’t delete, can’t type..as it just keeps adding blank spaces. In short…it makes it impossible to leave notes for that client.

 ![Hubspot Photo example.JPG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/a/2a456de13a99add0371eabe015414bf87b717589.jpeg)

I have tried…Diff PC’s, Mouse, browses, servers, hard refresh, etc. You name it. This happenes to about 1 in every 50 contacts. Thus not allowing me to save any notes.

Any thoughts?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [January 8, 2024, 10:10pm UTC](https://community.hubspot.com/t/bug-in-the-notes-section-says-too-many-characters/97296/2 "2024-01-08T22:10:49Z")

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Hello @AAdamusiak, thank you for posting in our Community!

This could be caused by an external source and not Hubspot directly, I would say it has something to do with the extensions you have installed within your web browser, in this case, can you please start

- Installing an extension
- Close your browser
- open the browser back again and see if is working properly
- if working properly the extension you just deleted is what is causing this issue
- if the issue persists, please repeat the same process with another extension

I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.

Kindly,

Pam

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<div class="post-metadata">

**Author:** ![AAdamusiak](https://avatars.discourse-cdn.com/v4/letter/a/3be4f8/32.png) [@AAdamusiak](https://community.hubspot.com/u/AAdamusiak)\
**Post date:** [January 9, 2024, 9:39am UTC](https://community.hubspot.com/t/bug-in-the-notes-section-says-too-many-characters/97296/3 "2024-01-09T09:39:25Z")

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Hi Pam, thank you for the ideas. I had tried that before, and on diff PCs and with Diff browswers. …just no idea why it is happening and why its only for every maybe 1 in 50 contacts. I have contacted hubspot more than a few times…I keep getting…we’ll get back to you soon. And yesterday was when someone said… I should post here and see if I can find any sollutions. Rather \*\*bleep\*\*ty Customer services in my opinion.