When you upload a file via api elements count is not showed (both Ticket and HelpDesk view):
The problem is that an agent must open it to be sure no file is in there.
Hey, @AMrb Thanks for your post. This is great feedback. If you have a moment, would you please submit this via the form linked on this page, please?
Thanks! — Jaycee
Thanks for your post. This is great feedback. If you have a moment, would you please submit this via the form linked on this