# Bug? Attachments not displaying correctly (hidden) **URL:** \ **Category:** Gmail Sales Extension\ **Tags:** integrations\ **Created:** [May 27, 2025, 4:37pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428 "2025-05-27T16:37:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![BradOliver](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bradoliver/32/69180_2.png) [@BradOliver](https://community.hubspot.com/u/BradOliver)\ **Post date:** [May 27, 2025, 4:37pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/1 "2025-05-27T16:37:39Z")
I’ve been experimenting and I can confirm this is related to the HubSpot Sales Extension (3.0.0.31337). When activated, it reformats the toolbar and covers attachments. Without extension: Attachment are clearly visible at the bottom of emails. ![BradOliver_2-1748363540599.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/0/20b0385a81b39c511843646c240b928cd3e682c7.png) With extension: The attachment is hidden behind the toolbar, with no way to scroll it into view. ![BradOliver_3-1748363627651.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/2/729ecfa9910fc469b72591d7f3aa24d502b49123.png) Tuning on the format tools reveals a sliver of attachment, again with no way to scroll more into view. ![BradOliver_0-1748363387185.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/2/28d7174377414c762136a79377cbd2798ccbda45.png) Is anyone else experiencing similar? PS - I’ve tried all the usual tricks, but the issue always reappears. ---
**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\ **Post date:** [May 27, 2025, 5:20pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/2 "2025-05-27T17:20:45Z")
Hi @BradOliver, I’m not seeing the same behavior. ![Josh_0-1748366301594.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/e/ecfa05edde65ec84c2def5cc901e2a7cd0636979.png) Regardless of whether I am tracking or not and the format bar is open or closed, the attachment appears above and I can always access. I am using Chrome Version 136.0.7103.114 on a Mac. Do you have any updates? Are you on a Windows machine or Mac? Josh ---
**Author:** ![BradOliver](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bradoliver/32/69180_2.png) [@BradOliver](https://community.hubspot.com/u/BradOliver)\ **Post date:** [May 27, 2025, 6:34pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/3 "2025-05-27T18:34:20Z")
Hi @Josh Mac, Chrome v136.0.7103.114 and 137.0.7151.56. Two different Macs. I see the issue in Chrome and Wavebox (Chromium-based). That said, it’s fine in Safari, so there is something odd going on with it’s rendering in Chrome. I’ve deactivated all extensions/plugins/helpers, but as long as the HubSpot sales extension is active, the issue occurs. ---
**Author:** ![WSS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wss/32/206728_2.png) [@WSS](https://community.hubspot.com/u/WSS)\ **Post date:** [June 2, 2025, 5:58pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/4 "2025-06-02T17:58:38Z")
@Josh, I’m encountering the same problem as @BradOliver. Through a process of disabling and re-enabling each extension, I’ve identified that the HubSpot extension is responsible for the taskbar overlapping attachments. I am using Chrome Version 137.0.7151.56. ---
**Author:** ![THeller](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/theller/32/21333_2.png) [@THeller](https://community.hubspot.com/u/THeller)\ **Post date:** [June 16, 2025, 8:12pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/5 "2025-06-16T20:12:35Z")
I have the same problem with the extension suddenly covering up the attachments. Using Hubspot extension 3.0.0.33205 on a Mac computer. -TIM ---
**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\ **Post date:** [June 16, 2025, 8:28pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/6 "2025-06-16T20:28:50Z")
Hey @THeller & @WSS! I was able to reproduce this behavior, but only after minimizing a draft and re-opening it. Then, I was able to view the attachment after scrolling in the text area or clicking the attachment icon again. I made a quick [screen recording to share](https://www.loom.com/share/e27ed9c0a0774542a58ff15a929e28f9?sid=8d3948d3-d7cc-410b-bbec-ddfd1d3aa49b). ---
**Author:** ![THeller](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/theller/32/21333_2.png) [@THeller](https://community.hubspot.com/u/THeller)\ **Post date:** [June 16, 2025, 8:36pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/7 "2025-06-16T20:36:59Z")
Go full screen with the draft message and you won’t be able to scroll down/up to see the attachment. What you’ve demonstrated in the video is a workaround. But this is new behavior regarding “full-screen” draft emails. -TIM ---
**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\ **Post date:** [June 17, 2025, 6:55pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/8 "2025-06-17T18:55:39Z")
Thanks for that additional detail, @BradOliver! I have shared this thread with the team as well ---
**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\ **Post date:** [July 7, 2025, 6:07pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/9 "2025-07-07T18:07:52Z")
Hey y’all! Just testing this again on my end and I do not have the same issue anymore. How about y’all? ---
**Author:** ![BradOliver](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bradoliver/32/69180_2.png) [@BradOliver](https://community.hubspot.com/u/BradOliver)\ **Post date:** [July 8, 2025, 1:29pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/10 "2025-07-08T13:29:28Z")
It is still occurring here. All is fine with HS extension off, but when it is turned on, the toolbar is raised off the bottom edge of the window, which IMHO seems to be the cause of the issue. ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/a/1a150720365b661811979e57aab17452d17a1cbd.png) ---
**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\ **Post date:** [July 8, 2025, 6:32pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/11 "2025-07-08T18:32:09Z")
Thanks for checking, @BradOliver! Our backend team said things should be working, so if you still see that issue, I recommend [opening a support ticket](https://knowledge.hubspot.com/help-and-resources/get-help-with-hubspot) for a more thorough investigation. The Support team can access your account from the backend to get a quicker resolution. 😊 ---
**Author:** ![THeller](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/theller/32/21333_2.png) [@THeller](https://community.hubspot.com/u/THeller)\ **Post date:** [July 9, 2025, 10:02pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/12 "2025-07-09T22:02:39Z")
I can confirm the Hubspot extension is still NOT working. See image below. ![Screenshot 2025-07-09 at 4.55.44 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/8/c8948c12fd89e86cf84b82ce38d9fe95bce00d7e.png) ---
**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\ **Post date:** [July 9, 2025, 10:32pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/13 "2025-07-09T22:32:28Z")
Thank you, @THeller! In this case, I made the same recommendation to[open a ticket with Support](https://knowledge.hubspot.com/help-and-resources/get-help-with-hubspot). They will be able to escalate this more efficiently with the backend team! 😊 ---
**Author:** ![BradOliver](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bradoliver/32/69180_2.png) [@BradOliver](https://community.hubspot.com/u/BradOliver)\ **Post date:** [July 10, 2025, 9:04pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/14 "2025-07-10T21:04:24Z")
I chatted with Support today and a ticket is being created. I will report back if I hear anything significant. ---
**Author:** ![WSS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wss/32/206728_2.png) [@WSS](https://community.hubspot.com/u/WSS)\ **Post date:** [June 17, 2025, 3:59pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/15 "2025-06-17T15:59:29Z")
@kennedyp Hello. Just to clarify — are you saying there’s no solution, and that minimizing and reopening draft emails will need to become a standard part of our workflow? @BradOliver @THeller ---
**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\ **Post date:** [June 17, 2025, 4:16pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/16 "2025-06-17T16:16:53Z")
Hey @WSS -- to clarify, I did not see the issue until I minimized the window and reopened it, or as @THeller mentioned, in a full screen editor. Minimizing the window did not resolve it, rather it presented the issue for me. I simply wanted to provide a workaround of scrolling in the meantime! 😊 I have reported this behavior to the team that manages the extension and will be sure to update you all here with any progress. ---
**Author:** ![WSS](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/wss/32/206728_2.png) [@WSS](https://community.hubspot.com/u/WSS)\ **Post date:** [June 17, 2025, 4:26pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/17 "2025-06-17T16:26:53Z")
Thank you!!! ---
**Author:** ![BradOliver](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bradoliver/32/69180_2.png) [@BradOliver](https://community.hubspot.com/u/BradOliver)\ **Post date:** [June 17, 2025, 5:08pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/18 "2025-06-17T17:08:37Z")
Hi, thanks for this, but I wouldn’t say what you are seeing replicates the issue I am encountering. I’ve also [recorded a screen capture](https://share.foundertraction.com/p9uyJn4y), and you’ll see a few things… 1) The toolbar is elevated off the bottom edge of the window. 2) When an attachment is added, it appears below the toolbar, rather than above, as it should. 3) Toggling the format bar on and off hides the attachment with no way to scroll it into view. I can confirm that this behavior does not occur when the HubSpot extension is deactivated. ---
**Author:** ![KJeffers8](https://avatars.discourse-cdn.com/v4/letter/k/7c8e57/32.png) [@KJeffers8](https://community.hubspot.com/u/KJeffers8)\ **Post date:** [July 10, 2025, 12:25pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/19 "2025-07-10T12:25:07Z")
This is annoying as I have de-tached and re-attached multiple times because I can’t see what I attached. I am using a PC with Google Chrome and Gmail. I will stop using Hubspot for now. When this issue is fixed, I will happily use it again. ---
**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\ **Post date:** [July 11, 2025, 8:31pm UTC](https://community.hubspot.com/t/bug-attachments-not-displaying-correctly-hidden/133428/20 "2025-07-11T20:31:08Z")
Thank you both for following up! Thank you for your patience with this, I understand the frustration. I will be sure to keep an eye on that support ticket as well, @BradOliver. For anyone else in the meantime, if you are unable to contact support, please be sure your extension is fully updated!