# Broken - e-mail signature generator

**URL:** <https://community.hubspot.com/t/broken-e-mail-signature-generator/138007>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** free\
**Created:** [August 14, 2025, 2:06pm UTC](https://community.hubspot.com/t/broken-e-mail-signature-generator/138007 "2025-08-14T14:06:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![NRafferty](https://avatars.discourse-cdn.com/v4/letter/n/4bbf92/32.png) [@NRafferty](https://community.hubspot.com/u/NRafferty)\
**Post date:** [August 14, 2025, 2:06pm UTC](https://community.hubspot.com/t/broken-e-mail-signature-generator/138007/1 "2025-08-14T14:06:53Z")

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help,

I can’t upload a photo headshot to create an e-mail signature.

 ![NRafferty_0-1755180341806.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/9/09937a2b698bf0d4aeeff925333abe495a3b84e1.png)

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**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\
**Post date:** [August 14, 2025, 5:38pm UTC](https://community.hubspot.com/t/broken-e-mail-signature-generator/138007/2 "2025-08-14T17:38:38Z")

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Hey @NRafferty - thanks for posting in the Community!  
Can you please confirm that this file is set to public in its permission settings ([as noted here in Dropbox](https://www.dropbox.com/features/share/file-permissions))? If so, and you’re still encountering this error, is it possible for you to instead upload the file to your HubSpot Files ([following these steps](https://knowledge.hubspot.com/files/upload-files-to-use-in-your-hubspot-content#:~:text=page%20view%20metrics.-,Upload%20files,-To%20upload%20a)), making it public, and then trying again?  
Shane, Community Manager

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**Author:** ![NRafferty](https://avatars.discourse-cdn.com/v4/letter/n/4bbf92/32.png) [@NRafferty](https://community.hubspot.com/u/NRafferty)\
**Post date:** [August 14, 2025, 6:20pm UTC](https://community.hubspot.com/t/broken-e-mail-signature-generator/138007/3 "2025-08-14T18:20:53Z")

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Hi Shane, please see attached  
These were public dropbox files  
I think your app is broken  
Try and do it and see what happens.  
Niall