For us the use case is as mentioned above by several users. It would be very useful when driving or am killing time waiting to visit a customer. At the moment I can open my mobile app and view tasks, but I have no way to easily filter out call tasks vs email tasks. I also note that we cant seem to view queues via the mobile app, which I thought would be a simple work around here…
It would save me time and allow past me to program a simple list of follow up calls for future me to complete while out and about.