And yes the change to show ALL correspondence with a customer in the activity email feed us also counterprodutive. We want to see the number of email opens on that CURRENT email not every email we’ve sent the prospect/customer since the beginning of time. Prior when we saw (5) in Show All Activities we knew we had an interested prospect, it was a call to action. Now we see numbers like (35) and (74) dating back to the 1st email we ever sent. Exactly WHY is that important ?