# bounces from sequences **URL:** \ **Category:** Sales Email\ **Tags:** contacts, email-deliverability\ **Created:** [March 22, 2023, 3:28pm UTC](https://community.hubspot.com/t/bounces-from-sequences/77747 "2023-03-22T15:28:01Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![JAlexander27](https://avatars.discourse-cdn.com/v4/letter/j/5f9b8f/32.png) [@JAlexander27](https://community.hubspot.com/u/JAlexander27)\ **Post date:** [March 22, 2023, 3:28pm UTC](https://community.hubspot.com/t/bounces-from-sequences/77747/1 "2023-03-22T15:28:01Z")
Hello! When I send another sequence to contacts that I have sent to before…it informs me that the sequence won’t send to some (unsubscribed and bounced)…BUT these contacts do not have a Hard Bounced reason. Why have they bounced? And how come I cannot see a bounced reason? I want to know what to do with these and how I can filter them into a list. ---
**Author:** ![BukunmiOdetayo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bukunmiodetayo/32/10280_2.png) [@BukunmiOdetayo](https://community.hubspot.com/u/BukunmiOdetayo)\ **Post date:** [March 22, 2023, 6:37pm UTC](https://community.hubspot.com/t/bounces-from-sequences/77747/2 "2023-03-22T18:37:37Z")
Hi @JAlexander27, To begin, you cannot send any type of email to contacts who have unsubscribed from your mailing list. You can filter such contacts into a list by going to “Lists” → “Create a list” → “Contact-based” → “Active List”. Under filter, use “contact property” and then “unsubscribed from all email is equal to True”. For the bounces, there are a lot of reasons why a contact may bounce. However, HubSpot disables a contact that has bounced globally from receiving further email communications. Check this resource about **[Email bounce Types](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)** to learn more. Let me know if this helps. ---
**Author:** ![JAlexander27](https://avatars.discourse-cdn.com/v4/letter/j/5f9b8f/32.png) [@JAlexander27](https://community.hubspot.com/u/JAlexander27)\ **Post date:** [March 22, 2023, 6:45pm UTC](https://community.hubspot.com/t/bounces-from-sequences/77747/3 "2023-03-22T18:45:41Z")
Hello! And thank you for your response. Yep, regarding the bounces, I know that Hubspot disallows further emails to be sent…but I do not seem to be able to get a list of these and delete them. Because there is no actual Hard Bounce Reason, but they DID infact, bounce. So how can I get these in a list to delete? I just happen to see that there are plenty of bounced contacts that will not go out when I try to enroll them in a sequence… I hope that makes sense??? ---
**Author:** ![BukunmiOdetayo](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bukunmiodetayo/32/10280_2.png) [@BukunmiOdetayo](https://community.hubspot.com/u/BukunmiOdetayo)\ **Post date:** [March 22, 2023, 9:52pm UTC](https://community.hubspot.com/t/bounces-from-sequences/77747/4 "2023-03-22T21:52:10Z")
Hi @JAlexander27, Yes, you can create a list of hard-bounced contacts so you are able to delete them from your account. **[Watch this video](https://youtu.be/H7RdQjerHYo)** to do this. Please tag me in your response so I can come back to you if you have further questions. ---
**Author:** ![TMudd1](https://avatars.discourse-cdn.com/v4/letter/t/4af34b/32.png) [@TMudd1](https://community.hubspot.com/u/TMudd1)\ **Post date:** [February 11, 2026, 5:38pm UTC](https://community.hubspot.com/t/bounces-from-sequences/77747/5 "2026-02-11T17:38:16Z")
I am running into the same issue. These are for sales/sequence emails, NOT Marketing emails. Everytime I try to send a sequence out, I get a message that some emails could not be sent due to contacts bouncing, HOWEVER in the data - there is no bounce reason listed - because it didn;t actually bounce for me, it bounced on other hubspot platforms…I have been trying to find a way to run a report on this for years and have had no luck. This thread is just the same talking in circles I keep seeing. This is NOT for MARKETING emails, it’s for sequences.