# Bounce Rate **URL:** \ **Category:** Email Marketing Tool\ **Created:** [August 21, 2020, 3:44pm UTC](https://community.hubspot.com/t/bounce-rate/24490 "2020-08-21T15:44:06Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![PerryP](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/perryp/32/90053_2.png) [@PerryP](https://community.hubspot.com/u/PerryP)\ **Post date:** [August 21, 2020, 3:44pm UTC](https://community.hubspot.com/t/bounce-rate/24490/1 "2020-08-21T15:44:06Z")
We switched from Salesforce to Hubspot we also used Constant Contacts. I have brought all me contacts over and put the opt-out list in from Constant Contacts. Sent out first email and now I am suspended because of too many bounces. I never had this problem before. I ran my list through Neverbounce and found some but not that many that bounced. A lot of the contacts Hubspot wants me to delete or put on the opt out list are people we email one to one consistanley and they have asked to be on the eblast. I’m stuck in email jail and don’t see it getting any better. Just wondering if anyone has had the same experience and what they did. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [August 22, 2020, 8:03am UTC](https://community.hubspot.com/t/bounce-rate/24490/2 "2020-08-22T08:03:59Z")
Hi Perry, Would you share the metrics from Neverbounce, some information on that first email that you’ve sent (content and metrics) and how much time has passed since those 1:1 emails? In general, HubSpot will suspend email sending if the deliverability protection system detects one of the below: - Hard bounces \>5% - Spam reports \>0.1% - Unsubscribe rate \>5% - Direct complaints to HubSpot If you’ve recently switched from plain text 1:1 emails to more designed HubSpot emails, that could cause some contacts on the list to not recognize your brand and mark emails as spam. If a lot of time has passed since those 1:1 emails, some contacts might have left their companies. If you want to appeal your suspension, you can find the necessary steps here: [Resolve email sending suspensions](https://knowledge.hubspot.com/email/why-is-my-email-suspended) Hope this helps! ---
**Author:** ![JLSB](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jlsb/32/82797_2.png) [@JLSB](https://community.hubspot.com/u/JLSB)\ **Post date:** [October 11, 2020, 2:13am UTC](https://community.hubspot.com/t/bounce-rate/24490/3 "2020-10-11T02:13:04Z")
Hi @karstenkoehler @PerryP It’s possible the situation could be related to this: [Hubspot’s unconventional bounce handling is costing us valuable leads and customers](https://community.hubspot.com/t5/HubSpot-Ideas/Hubspot-s-unconventional-bounce-handling-is-costing-us-valuable/m-p/374565#U374565) Hubspot treats mailbox full, policy and spam bounces as hard bounces instead of soft bounces like other Email Marketing vendors. This results in a high rate of false positives—for me it was 34%. If you agree with my post, please upvote it and also contact your CSM and ask for this to be changed. ---
**Author:** ![SWade8](https://avatars.discourse-cdn.com/v4/letter/s/dfb087/32.png) [@SWade8](https://community.hubspot.com/u/SWade8)\ **Post date:** [April 24, 2025, 10:43am UTC](https://community.hubspot.com/t/bounce-rate/24490/4 "2025-04-24T10:43:20Z")
Can anyone help me at all? I have sent an email out to everyone in my organisation (circa 30 recipients) and they all seemed to have soft bounced, however when sending out the same email to our customers, it delivers. How can i make the email deliver to those in my organisation? ---
**Author:** ![PerryP](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/perryp/32/90053_2.png) [@PerryP](https://community.hubspot.com/u/PerryP)\ **Post date:** [April 24, 2025, 1:26pm UTC](https://community.hubspot.com/t/bounce-rate/24490/5 "2025-04-24T13:26:23Z")
We have had this problem a lot, so much that we had to switch to Constant Contacts. Customers that we emailed everyday would bounce. Last year we bought a dedicated IP through Hubspot and it seems to have helped a lot and we are back to using Hubspot for newsletters/eblast.