# Bounce Back Notification Emails

**URL:** <https://community.hubspot.com/t/bounce-back-notification-emails/21397>\
**Category:** Email Deliverability\
**Created:** [June 4, 2020, 7:33am UTC](https://community.hubspot.com/t/bounce-back-notification-emails/21397 "2020-06-04T07:33:29Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![KAnderson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kanderson/32/79091_2.png) [@KAnderson](https://community.hubspot.com/u/KAnderson)\
**Post date:** [June 4, 2020, 7:33am UTC](https://community.hubspot.com/t/bounce-back-notification-emails/21397/1 "2020-06-04T07:33:29Z")

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Hi

Can anyone tell me how I change who receives notifications of bouncebacks emails?

Thanks

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [June 5, 2020, 5:46pm UTC](https://community.hubspot.com/t/bounce-back-notification-emails/21397/2 "2020-06-05T17:46:13Z")

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Hello @KAnderson

Could you please share with us what the notification email says? A screenshot would be helpful if it’s possible.

The more information, screenshots, and details you can provide, the better I can advise on the next steps.

Kindly,

Pam

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**Author:** ![KAnderson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kanderson/32/79091_2.png) [@KAnderson](https://community.hubspot.com/u/KAnderson)\
**Post date:** [June 8, 2020, 7:52am UTC](https://community.hubspot.com/t/bounce-back-notification-emails/21397/3 "2020-06-08T07:52:02Z")

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Hi Pam

They are the automatic emails that you receive when you send out an email campaign. Can I get these sent to a different person in the business?

Many thanks

Kate

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**Author:** ![DeliveryByJess](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/deliverybyjess/32/15977_2.png) [@DeliveryByJess](https://community.hubspot.com/u/DeliveryByJess)\
**Post date:** [June 9, 2020, 1:50pm UTC](https://community.hubspot.com/t/bounce-back-notification-emails/21397/4 "2020-06-09T13:50:54Z")

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Hello @KAnderson ,

You can find instructions on setting up a custom reply to address here:

> **[Add custom reply-to addresses to marketing emails](https://knowledge.hubspot.com/marketing-email/add-a-custom-reply-to-address-to-your-marketing-email)**
>
> Learn more about adding a custom reply-to address to marketing emails.

Please note this feature is available only on Marketing Hub Professional and Enterprise subscritions.

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**Author:** ![amberfernald](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/amberfernald/32/4907_2.png) [@amberfernald](https://community.hubspot.com/u/amberfernald)\
**Post date:** [February 16, 2023, 3:14pm UTC](https://community.hubspot.com/t/bounce-back-notification-emails/21397/5 "2023-02-16T15:14:43Z")

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Hello!  
Just updating for posterity! Automated messages, like OOO replies and bounces, will typically go to the “from” address and not the “reply-to” address. This is an industry standard and isn’t something that can be controlled in HubSpot.

Thank you!

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**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\
**Post date:** [February 16, 2023, 9:28pm UTC](https://community.hubspot.com/t/bounce-back-notification-emails/21397/6 "2023-02-16T21:28:39Z")

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Hi @amberfernald.

Thanks for sharing 🙂

Diana