Hi,
this is very much needed. We don’t have any live chat personnel so we use bot chats. Later, when we can, we want to send emails to the visitors that finished the chat bot.
But for some crazy reason, we cannot choose (not as a default of course) to receive bot notifications in the free Hubspot accounts (workflows are only for paid customers). This takes away the entire idea of a chatbot if you cannot get notifications of new chatbot messages. Sad.