Thanks so much for the feedback and I totally understand that setting up a workflow is not as easy as just having a setting as suggested. The reason for this being solved with workflows is this type of notification is something that is more custom to a particular team. In our research, we have learned there are two camps of customers, folks that expect bots to handle the chats without human intervention and then others that want to be able to see the bots coming in and intervene. Because of this it is a custom use-case/setting, we have enabled it via workflows to be able to address the teams that want to have visability into the incoming bots to enable their process, but have currently not added it as setting at this time.
Also, happy to chat in more detail though. Feel free to email me at @CDewey@hubspot.com.
Thanks!